Scott Ward: Leadership, Listening, and Creating Unforgettable Hospitality Experiences
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Scott Ward: Leadership, Listening, and Creating Unforgettable Hospitality Experiences
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About this listen
Scott Ward, luxury hospitality executive, shares insights from his 25-year career leading iconic resorts—from the Caribbean to the mountains of Colorado. He discusses the power of listening, team collaboration, and problem-solving in turning around struggling resorts and creating memorable guest experiences. Scott also reflects on leading through industry disruptions, the importance of respect in leadership, and the balance between honoring history and driving innovation. Whether you're in hospitality or any leadership role, this conversation is packed with practical lessons on trust, culture, and impact.
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