Shannon Waller's Team Success

By: Shannon Waller
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  • Summary

  • Shannon Waller, author of The Team Success Handbook, has been the entrepreneurial team expert at Strategic Coach® since 1995. Shannon Waller’s Team Success podcasts are a series of insights around teamwork and success that she’s gained from working with entrepreneurs.
    TM & © 2024. All rights reserved.
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Episodes
  • From Conflict To Courage, with Marlene Chism

    From Conflict To Courage, with Marlene Chism
    Sep 5 2024
    In this episode of Team Success, host Shannon Waller is thrilled to talk with special guest Marlene Chism, an expert on workplace drama and how to handle it effectively. Their long discussion is full of great communication and listening strategies to help you have that difficult discussion you’ve been avoiding. Shannon highly recommends all senior leaders read Marlene’s latest book, From Conflict to Courage: How to Stop Avoiding and Start Leading, for more practical wisdom on managing conflict at work. Listen now to find out the three words that heal any conflict. Download Episode Transcript Show Notes: The Karpman Drama Triangle consists of three roles: Victim: Feels powerless and blames others. Persecutor: Lashes out and is hard to get along with. Rescuer: Tries to fix everything for others. Denial: Added by Marlene in the center for Avoiders who say, “I don’t do drama.” People aren’t just one thing; they cycle through each regularly. Getting out of the drama triangle means becoming a Creator. Regulation Before Resolution: Regulating your emotions before approaching conflict allows you greater clarity, empathy, and a solution-oriented mindset. Emotional Awareness And Emotional Integrity: Accept that you have negative feelings. Represent yourself and your own feelings, not anyone else’s. Responsible Language: Ask questions. Speak to the vision. Focus on the outcome you want. Avoid generalization, blame, resentment, lack of choice, and justification. Radical Listening: Acknowledge the other person’s feelings: “It sounds like … ” Similar to Chris Voss’s “Tactical Empathy.” Similar to the Collaborative Way’s “Generous Listening.” Avoid trying to come up with a solution. Avoid telling a related story about yourself. Notice your own emotions without expressing them. “Don’t argue with other people’s feelings.” —Shannon Waller The Inner Game: External conflict starts when there is internal conflict. “Drama: the obstacle to peace or prosperity.” —Marlene Chism Work on your own clarity first because “the one with clarity navigates the ship, and everyone else shovels coal.” Be self-aware without being self-obsessed. Fulcrum Point Of Change: Nothing happens until you are willing to release your resistance to change. The “story” in your head about what is happening is the source of your suffering, not the other person, not the situation. Three-part approach for leaders: Establish a foundation: Examine what’s happening that shouldn’t happen to go into conversation with intention. Achieve leadership and employee clarity: Have the conversation and come to an agreement. Maintain accountability: Follow up two weeks after conversation. Specific strategies for difficult conversations: State intentions up front to reduce anxiety and defensiveness. Keep the discussion focused on constructive outcomes. Focus on the opposite of the issue to create a positive intention. Address observed behaviors and their impact rather than making accusations or generalizations about a person’s character. Use company values and vision to guide the intentions. Share the “story” you’re telling yourself about the situation. Say, “Walk me through what your perspective is.” Ask, “What do you want?” and “Would you be willing … ?” When you get denial or defensiveness: “That may be, but here’s what I need.” Three common responses to conflict are the 3 A’s: Aggression, Avoidance, and Appeasing. Resistance is almost always based on the need to be right. Three magic words that will heal any conflict: “You were right.” The “LABOR” principles for difficult conversations: L Ask for what you want. set B Own your stuff. Represent yourself. Major organizational problems can often be traced back to conversations that should have happened but didn’t. Strategic Coach® Tools For Clarity: Use The Impact Filter™ to get your thoughts do...
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    1 hr and 11 mins
  • Building Winning Global Teams, with Sunny Kaila

    Building Winning Global Teams, with Sunny Kaila
    Aug 22 2024
    In this episode, Shannon interviews IT By Design founder Sunny Kaila, who shares his inspiring journey from taxi driver to successful entrepreneur and offers insights on leveraging talent markets and expanding businesses internationally. Tune in to discover his proven strategies for multicultural collaboration, and learn how to access global talent to drive your business forward. Download Episode Transcript Show Notes: Sunny shares his story of moving from India to New Jersey at 17, working various jobs to support his family, and eventually putting himself through college to study computer engineering. His entrepreneurial journey began in 2003 when he started IT By Design, which has now grown into a global company. Sunny also discusses his book The Secret To Building Winning Global Teams, sharing insights into how his company successfully integrates global talent to provide 24/7 IT services. His tips include: The rise of remote work has created opportunities for borderless hiring, allowing businesses to tap into a global talent pool. Building a global team can lead to significant labor cost savings of 30-70%, leading to greater profitability and overall business valuation. Effective multicultural collaboration is essential for managing diverse teams and can improve both cash flow and company culture. Investing in a strong learning and development division is key to equipping team members with the necessary soft skills and cultural understanding to work remotely effectively. Transitioning from direct sales to collaborating with competitors can expand your reach and create mutually beneficial partnerships. Understanding the unique needs of different markets is crucial for tailoring your approach to team management and service delivery. Implementing a 24/7 operational model allows for continuous service and support, which is vital for technology-driven businesses. Leaders must adapt their management styles to effectively lead remote teams, focusing on communication and cultural alignment. Maintaining a balance between cost efficiency and employee well-being is essential to sustaining a positive company culture. Using innovative strategies to manage rising operational costs can help businesses remain competitive in an evolving market. Regularly assessing and adjusting your team structure can lead to improved performance and adaptability in a changing business landscape. Sharing best practices and experiences can help other leaders navigate the complexities of building and managing global teams. Resources: Book: The Secret To Building Winning Global Teams by Sunny Kaila Unique Ability® CliftonStrengths® The Impact Filter™
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    48 mins
  • The Strategic Value Of Reinforcing Your Team’s Strengths

    The Strategic Value Of Reinforcing Your Team’s Strengths
    Aug 8 2024
    Do you take the time to reinforce your team’s strengths, or do you simply take their strengths and talents for granted? In this episode, Shannon Waller explains the benefits of reinforcing team strengths rather than fixing weaknesses. Learn why this counterintuitive approach can boost morale, productivity, and even your bottom line. Download Episode Transcript Show Notes: Growing Strengths People often take their natural abilities for granted. When people realize their capabilities are valuable to others, they will invest more time and effort into developing them further. Gallup’s Framework For Understanding Strengths Talent: A natural way of thinking, feeling, or behaving. Investment: Time spent practicing, developing skills, and building knowledge. Strength: The ability to consistently provide near-perfect performance in a specific task. Raw talent alone is not enough; it must be combined with investment to become a true strength. Mindset For Talent Development To recognize individuality and uniqueness in others, leaders must first acknowledge and develop their own Unique Ability®. This mindset may be challenging for leaders who believe: They need to be all things to all people, or People are basically all the same Dan Sullivan has said a key aspect of running a Self-Managing Company® is the willingness to be ignorant: Leaders don’t need to know every detail of their operation if they trust their team members to use their unique strengths to excel in their respective roles. The Difference This Can Make Benefits of reinforcing your team’s strengths: Builds habits Improves team dynamics and collaboration Increases productivity Increases creativity Supports more fulfilling careers Reduces workplace problems Supports self-managing team members Recognizing And Nurturing Unique Talents Give people feedback: “Hey I really appreciate it when you do this; it really makes a difference. You do this faster than anyone else on the team does.” Ask the question: “Is this something you really enjoy doing too?” Unique Ability combines excellent skills with passion, joy, endless energy, fascination, and a constant desire for improvement. How To Take Action Pay attention and take action when someone volunteers to do something no one asked them to do, and they are exceptional and energized by it. Speak out about what’s working to reinforce the things you want to see more of. Use The Impact Filter™ tool from Strategic Coach® to clearly communicate expectations for specific tasks and projects. Read the upcoming book in the Ambition Series coming in Fall 2024, Casting Not Hiring, and download the 4 x 4 tool. The 4 x 4 is used to communicate to team members the overall expectations for their role and teamwork. The 4 x 4 tells team members how they can excel in their performance by: Being alert, curious, responsive, and resourceful Focusing on results that are faster, easier, cheaper, and bigger Being a hero to you Avoiding the things that drive you crazy Use The Communication Builder with your team members to understand each other’s work preferences, communication styles, and stress responses. Resources: CliftonStrengths® Unique Ability The Communication Builder The Self-Managing Company by Dan Sullivan The Impact Filter Casting Not Hiring by Dan Sullivan and Jeffrey Madoff (coming Fall 2024)
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    18 mins
Leadership Management Economics
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