Special Relationships

By: Simon Rhind-Tutt and Carey Evans
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  • Summary

  • It’s hard enough winning a new client, so the last thing you want to do is to lose them because you didn’t treat them right. Special Relationships examines the technique of reinforcing your existing client and customer relationships to make sure that you leave no stone unturned in the task of maximizing the potential, untapped revenues.  Carey Evans and Simon Rhind-Tutt founders of Relationship Audits are experts in the job of auditing and prioritising existing client relationships, nurturing them. And this podcast reveals the secrets of building, growing and maintaining strong client relationships to help your business weather the slings and arrows of a choppy economy.
    2023-present, Relationship Audits
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Economics Management Marketing
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Episodes
  • Episode 5: Supplier Assessments - The Client's Perspective

    Episode 5: Supplier Assessments - The Client's Perspective
    Dec 5 2023
    In this episode, one of Relationship Audits’ senior executives, previously at a global enterprise company, gives her view on the benefits of the relationship audit process. Specifically it covers, Ways of strengthening client/supplier relationships beyond ‘golf days’ How to harness rapidly developing technology for stronger client supplier relationships Adapting traditional approaches to client relationship management and keeping client needs front of mind When using assessment tools giving clients the ‘space’ to say what they want to without being limited to one question As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® Learn more about your ad choices. Visit megaphone.fm/adchoices
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    22 mins
  • Episode 4: Relationship Diligence in Mergers & Acquisitions

    Episode 4: Relationship Diligence in Mergers & Acquisitions
    Nov 6 2023
    This episode looks at best practice for buyers and sellers of service businesses to ensure that the sale or acquisition delivers against all parties’ expectations. Specifically, it covers the long-term benefits accruing to businesses of having regular independent reviews of their client or customer relationships ahead of any planned sale the benefits to an acquirer of using an independent third party with proven assessment techniques to validate the claims made by the vendor about the strength and solidity of its client/customer relationships the options and most productive ways of collecting such data As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® Learn more about your ad choices. Visit megaphone.fm/adchoices
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    13 mins
  • Episode 3: Collecting hard & soft data on business relationships

    Episode 3: Collecting hard & soft data on business relationships
    Sep 26 2023
    This episode focuses on using data collection and analysis tools to measure the existing health and future potential value of customer or client relationships. Specifically, it explores, ·       what current relationship assessment tools are typically used by businesses ·       the pros and cons of different techniques, given the complexity of business relationships ·       knowing what questions to ask ·       the differences between client satisfaction and client commitment As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® Learn more about your ad choices. Visit megaphone.fm/adchoices
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    17 mins

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