In this episode Graham, Dan, and Frank delve into the importance of service and price transparency in managed IT services for SaaS and e-commerce businesses. They discuss how Fasthosts Proactive positions itself as a partner to its clients, ensuring clarity and security in pricing while providing tailored support to help businesses navigate their growth and avoid unexpected costs, particularly during migrations or peak operational periods.

In this episode Graham, Frank, and Gary explore the intricacies of customer onboarding and migration in IT infrastructure. They discuss the challenges customers face when transitioning from hyperscalers, emphasising the importance of personalised support, security measures, and effective communication to ensure a seamless business-as-usual environment during these changes. The conversation highlights how Fasthosts Proactive's hands-on approach and commitment to transparency set them apart in the industry.

In this episode Graham, Dan, and Gary dive into the intricacies of cost awareness in SaaS businesses, exploring the evolving pricing models, the importance of reliability versus cost, and the significance of observability in managing cloud infrastructure. They emphasise practical approaches over jargon, offering insights into storage options, database management, and the balance between functionality and cost-effectiveness in IT decision-making.