Brad Davis joins Alyssa Nolte to call out the gap between customer-first talk and customer-first action. From wearing a panda head at conferences to redefining what success looks like in early-stage startups, Brad shares how bold moves (and humility) can reshape customer relationships. He unpacks how tiered offerings, human KPIs, and free leadership habits drive real growth. This episode is a must-listen for anyone tired of lip service and ready to build companies that actually serve.

About Brad:
Brad Davis is a customer success executive and founder of Success Panda, a one-stop platform for CS professionals. He’s on a mission to mentor, coach, and upskill the next generation of customer success leaders... helping them thrive in a world where experience, not just efficiency, drives growth. With a background in startups and enterprise CS strategy, Brad blends heart, hustle, and humor to challenge the status quo.

Key Takeaways:

1. Being “customer-first” means backing it up with action, not just slogans.
2. The best leaders do the free things well - like appreciation, listening, and humility.
3. The real KPI? Minutes spent with actual customers. Everything else is noise.

Key Moments:

00:00 Introduction and Guest Welcome
00:31 Brad's Unique Branding and Origin Story
01:16 Journey into Customer Success
03:59 Startup Challenges and Successes
10:25 Customer Experience and Company Culture
12:22 The Role of AI and Future Trends
22:20 Success Panda and Leadership Insights
33:35 Conclusion and Contact Information

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