• TZE #35 - Adapting to E-Commerce's Evolving Demands

  • Sep 17 2024
  • Length: 44 mins
  • Podcast

TZE #35 - Adapting to E-Commerce's Evolving Demands

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  • Summary

  • In our latest TZE Podcast episode, hosts Jim Shaw and Drew Eubank are joined by Christine Pfleckl, SVP of Global Supply Chain at FCP Euro. Christine shares insights on how shifting consumer demands reshape e-commerce operations, highlighting the ongoing challenge of balancing delivery speed and cost. Discover how the 'Amazon Effect' drives new expectations for faster delivery and higher customer satisfaction. Christine also delves into the critical decisions around product prioritization in delivery—explaining why some items must be delivered immediately while others can afford to wait—and how e-commerce companies can meet these changing demands without compromising on profitability.
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Management Economics
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