In this episode of The Dental Brief Podcast, Dr. Addison Killeen shares the #1 mistake that leaves dental chairs empty and how building genuine, personalized connections with your patients can change everything.

From remembering major life events to asking intentional personal questions before treatment, Dr. Killeen breaks down how a more human approach creates loyalty, more Google reviews, and a steady stream of referrals.

He also introduces his latest book: *The Dental Office Manager Position Manual* — a guide to hiring, training, and developing strong office leadership based on real-world systems.

✅ What you’ll learn in this episode:
- How to strengthen your patient relationships without adding clinical time
- Real examples of “wow moments” that drive 5-star reviews
- How Dr. Killeen built a system for office manager success
- What NOT to do when hiring for leadership roles

Learn more here: https://www.mycapitaldental.com/

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SPONSOR:

– Omni Premier Marketing: https://omnipremier.com/dental-marketing/

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– Patrick’s LinkedIn: https://www.linkedin.com/in/pchavoustie/

– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w

WEBSITE:

– https://dentalbrief.com/