Episodes

  • 08. From Private to Public to Non-Profit Visionary, With Van Ton-Quinlivan

    08. From Private to Public to Non-Profit Visionary, With Van Ton-Quinlivan
    Sep 25 2024
    In this episode of The Backstory, Anne Hancock Toomey sits down with Van Ton-Quinlivan, CEO of Futuro Health, for a wide-ranging conversation on workforce development and leadership. Van takes us through her incredible journey, starting with her escape from the Vietnam war and growing up in Hawaii, and into her career that has spanned education, government and healthcare. She highlights the art of building coalitions, the importance of lifelong learning and the power of unlocking doors for others. To top it off, the episode wraps with a fast-paced lightning round, where Van shares personal habits, new projects and sharp advice for future leaders. 01:13 Van's Podcast: Workforce Rx 05:54 Career Beginnings and Mentorship 09:39 Workforce Development at Pacific Gas &Electric 12:52 Public Sector Leadership and Workforce Initiatives 15:57 Founding Futuro Health 18:50 The Highs & Lows of Futuro Health 20:39 Leadership Insights and Personal Reflections 24:27 Family and Work-Life Balance 33:05 Lightning Round Learn more about your ad choices. Visit megaphone.fm/adchoices
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    37 mins
  • 07. From Appalachian Roots to Rural Healthcare Champion, with Joann Anderson

    07. From Appalachian Roots to Rural Healthcare Champion, with Joann Anderson
    Sep 11 2024
    In episode 7 of the Backstory, host and Jarrard Inc. President Anne Hancock Toomey sits down with Joanne Anderson, a 45-year veteran in healthcare leadership and a relentless advocate for rural healthcare. Anderson shares her journey from growing up in forest of rural Kentucky to becoming a bedside nurse. She describes her rapid ascent through the ranks of major healthcare organizations like Humana and HCA, eventually becoming President and CEO of UNC Health Southeastern. Anderson reflects on her roots and the influence of the Frontier Nursing Service, which ignited her passion for healthcare. She discusses key leadership lessons, the importance of resilience, community engagement, and the values instilled in her by her family. These lessons came into play during a devastating fire at her organization’s cancer center and, later, as she guided Southeastern through the COVID-19 pandemic. The conversation wraps up with a lightning round of personal insights, revealing Anderson's favorite books, athletes, and recent endeavors in the culinary world. Join in for an enriching conversation filled with wisdom on effective leadership and the relentless pursuit of healthcare excellence in rural communities. 02:11 Early Life in Rural Kentucky 05:38 First Job as Switchboard Operator and Early Career Influences 07:41 Lessons in Leadership and Communication 13:03 Rapid Rise in Healthcare Leadership 20:25 Executive Team Decisions 22:04 Relocating for Career Growth 24:44 Proud Achievements and Challenges 29:49 Balancing Family and Career 33:15 Effective Leadership Traits 34:31 Maintaining Personal Well-being 36:17 Lightning Round Learn more about your ad choices. Visit megaphone.fm/adchoices
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    40 mins
  • 06. From Harvesting Crops to Growing Successful Companies, with Phil Roe

    06. From Harvesting Crops to Growing Successful Companies, with Phil Roe
    Aug 28 2024
    Join host Anne Hancock Toomey as she chats with Phil Roe, esteemed healthcare executive, former CEO and current senior advisor at Martin Ventures. From his humble beginnings on a Texas farm to leading major healthcare organizations like Vanguard Health System, Roe spills the secrets behind his success and his perspectives on effective leadership. Discover the power of relationship-building, ethical decision-making and impactful leadership qualities, and dive into how a busy healthcare exec balances mission work, personal life, career and family. Episode Highlights 01:10 Roe’s Early Career 03:59 Upbringing and Family Life 06:01 Lessons from Roe’s Father 07:38 Influential Leaders 09:55 Transition to Healthcare 17:08 Building Vanguard Health System 20:29 Leading Martin Ventures 22:54 Evaluating Healthcare Leaders 24:06 Transitioning to Board Roles 25:09 Proudest Career Accomplishments 27:48 Mission Work and Service 29:59 Leadership Insights and Challenges 35:06 Lightning Round 37:51 Final Thoughts and Advice Learn more about your ad choices. Visit megaphone.fm/adchoices
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    39 mins
  • 05. From Lifeguard to Chief Physician Executive, with Dr. Shlomit Schaal

    05. From Lifeguard to Chief Physician Executive, with Dr. Shlomit Schaal
    Aug 14 2024
    This week, host and Jarrard Inc. President Anne Hancock Toomey interviews Shlomit Schaal, MD, PhD, MHCM, of Houston Methodist. Dr. Schaal serves as Executive VP and Chief Physician Executive, Houston Methodist; President and Chief Executive Officer, Houston Methodist Physician Organization; Professor of Clinical Ophthalmology, Houston Methodist Academic Institute; and Professor of Clinical Ophthalmology, Weill Cornell College of Medicine. Dr. Schaal is an accomplished ophthalmologist, retinal surgeon, researcher and executive, but her life and passions extend far beyond the lab and operating room. In this conversation, we hear about her inspiring journey from growing up as a child in Israel to moving to the United States. She describes how a young leader influenced her life immeasurably and how her trepidation around water turned into a first job as lifeguard and, ultimately, influenced her career. The conversation dives into her transformative role leading the UMass Chan Medical School Department of Ophthalmology and Visual Sciences (read the case study here), and her current focus on physician well-being at Houston Methodist. Dr. Schaal also emphasizes the importance of role models, mentorship, and intentional investment in professional development, offering insightful advice for aspiring women leaders in healthcare. 02:35 – Growing up in Israel 05:09 – First job as a lifeguard and early influential leader 08:11 – Journey into Medicine and Ophthalmology 10:56 – Moving to the United States 14:19 – Turning Around UMass Ophthalmology Department 22:56 – Transition to Houston Methodist 25:23 – Focusing on Physician Wellbeing 29:39 – Elevating Women in Healthcare Leadership 34:06 – Balancing Career and Personal Life 36:18 – Characteristics of Effective Leaders 40:05 – Lightning Round and Closing Thoughts Learn more about your ad choices. Visit megaphone.fm/adchoices
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    43 mins
  • 04. From Patching Divots to Corporate Pivots, with Bill Southwick

    04. From Patching Divots to Corporate Pivots, with Bill Southwick
    Jul 31 2024
    Today, host and Jarrard Inc President Anne Hancock Toomey chats with Bill Southwick, the "Physician Whisperer" and a titan in healthcare leadership. Southwick dives into his 25-year journey of turning struggling companies into success stories, highlighting his recent triumph in transforming Querm into QualDerm. He underscores the power of relationship-building, culture and leadership in driving success. Southwick also shares vibrant anecdotes from his upbringing in Shelter Island, New York, his early days in financial planning and his pivotal shift into healthcare. Get ready for sharp insights on effective leadership, emotional intelligence and the importance of transparency and trust. Southwick also discusses balancing a high-intensity career with family life, and his dedication to mentoring future leaders. Tune in for an episode packed with actionable takeaways on leadership, resilience and personal growth. 02:41 Early Life 04:12 Lessons from Competitive Golf 05:59 Influential Figures 07:51 Transition to Healthcare 10:10 Building and Transforming Healthcare Companies 13:49 Challenges and Successes at ReDoc 16:09 Return to Physician Practice Management 21:13 Physician Whisperer Reputation 23:26 Proud Moments and Leadership Reflections 24:45 Learning from Mistakes 27:23 Traits of Effective Leaders 32:14 Balancing Work and Life 36:27 Lightning Round 38:03 Final Thoughts on Authentic Leadership Learn more about your ad choices. Visit megaphone.fm/adchoices
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    40 mins
  • 03. From Front Line Customer Service to Leading Healthcare Strategist, with Sheri Shapiro

    03. From Front Line Customer Service to Leading Healthcare Strategist, with Sheri Shapiro
    Jul 17 2024
    Join host Anne Hancock Toomey as she sits down with Sheri Shapiro, Senior Executive Vice President and Chief Strategy Officer of CommonSpirit Health. Shapiro shares her impressive journey from learning customer service and breaking bad news at a dry cleaner, to healthcare consulting to leadership roles at organizations like Trinity Health and CommonSpirit Health. Throughout the conversation, Shapiro comes back to the foundational ideas of authentic leadership, effective communication and empathetic management. She also delves into her experiences outside healthcare, including pharma (Pfizer) and automotive (Ford Motor Company), and the lessons in branding, marketing and consumer-centric thinking learned along the way. Shapiro opens up about balancing a demanding career with family life, offering insight into her personal challenges and triumphs. Oh, and her middle name is Grit. Tune in for an engaging conversation filled with valuable takeaways on leadership and personal growth. 01:26 Meeting Sherry Shapiro 02:14 Shapiro’s Emphasis on Authentic Leadership 03:22 Early Life and Career 04:15 First Job Lessons 05:30 The Power of Grit 06:37 Influential Leaders 08:39 Career Journey: Consulting to Healthcare 17:52 Transition to Trinity Health 21:18 Teamwork and Strategic Planning 22:58 Key Ingredients for Successful Change Management 25:54 Transition to CommonSpirit Health 28:36 Balancing Leadership and Family Life 34:13 Effective Leadership Traits 37:43 Lightning Round and Final Thoughts Learn more about your ad choices. Visit megaphone.fm/adchoices
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    42 mins
  • 02. From Working Night Shift to Leading a Health System, with Chris Roth

    02. From Working Night Shift to Leading a Health System, with Chris Roth
    Jul 3 2024
    Join host Anne Hancock Toomey, president of Jarrard Inc., as she welcomes Chris Roth, President and CEO of St. Luke's Health System in Idaho, to the podcast. In this engaging conversation, Roth reflects on his 17-year journey at St. Luke's. During his tenure, which encompassed multiple roles, St. Luke’s evolved from a two-hospital operation to an integrated health system with ten hospitals. Roth shares formative experiences, from watching his mother and her nursing school classmates practice injections on oranges, to his early days as a pharmacy technician. He describes key leadership lessons he’s learned along the way, and discusses the importance of culture, psychological safety, and authentic leadership. Roth also opens up about balancing family and professional life, the traits of effective leaders, and the significance of vulnerability in leadership. Subscribe, share, rate and review The Backstory, and don’t forget to follow us on social @jarrardinc! 01:13 Overview of Chris Roth's Journey in Healthcare 02:04 Leadership and Authenticity 04:39 Chris Roth's Background and Early Influences 10:21 Joining St. Luke's and Career Progression through the Organization 13:47 Becoming CEO During a Pandemic 16:52 Leadership Philosophy and Challenges 23:38 A Critical Mistake in the Pharmacy 27:40 Creating a Culture of Accountability 29:27 Balancing Family and Career 32:45 Leadership Qualities and Challenges 36:29 Personal Habits and Lightning Round 40:16 Conclusion and Final Thoughts Learn more about your ad choices. Visit megaphone.fm/adchoices
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    41 mins
  • 01. From Flipping Burgers to Healthcare CEO, with Pete November

    01. From Flipping Burgers to Healthcare CEO, with Pete November
    Jun 20 2024
    Join host Anne Hancock Toomey as she sits down with Pete November, CEO of Ochsner Health, on the inaugural episode of The Backstory podcast. Starting from his early days flipping burgers at Wendy’s, November went through undergrad and law school at the University of Kentucky – where one of his most formative leadership lessons occurred – and began his career as a healthcare attorney specializing in M&A. Moving from private practice to in-house roles, November rose through the ranks to eventually become CEO of Ochsner Health. In this candid conversation, he shares the pivotal moments, influential mentors and personal challenges that shaped his path. November highlights the importance of authenticity, listening, team building and pursuing the ever-elusive work-life balance. He also dives into the leadership qualities that have guided him, the impact of his career on his family – and his family on his career – and…Saturday lunch. Tune in for an inspiring episode and don’t forget to follow us on social @jarrardinc! Episode highlights: 02:02 Intro and Overview 04:20 Origin Story 06:51 First Job 07:41 Education and Early Career 10:01 Transition to Legal Career 14:16 Going from Private Practice to In-House 24:01 Career at Ochsner Health 28:36 Work and Career in the Larger Context of Life 30:51 Effective Leadership and Flaws 33:44 Role of Faith 34:36 Lightning Round Learn more about your ad choices. Visit megaphone.fm/adchoices
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    38 mins