In this episode, we sit down with Jack Sinclair, a seasoned leader in international team management and language training, to explore the power of multilingual communication in business process outsourcing (BPO) and customer retention.

Jack shares why having language-skilled staff isn’t just a bonus—it’s a strategic asset, especially when employees shift roles or when cultural sensitivity becomes critical. From hiring diverse assessors to handling tough customer conversations through active listening, he dives into the subtle yet essential communication practices that make a lasting impact.

You'll also hear fascinating insights on regional and generational communication styles, including how to approach conversations with children and adapt to slower-paced dialogues in the South.

Whether you lead a global team or work on the front lines of customer service, this episode will change how you think about language, culture, and connection.

In this episode of The Berlitz Language and Culture Podcast, we explore the essential grammar behind negation in French. You’ll learn:

• The basic structure of French negation (ne...pas)

• Common variations like ne...jamais, ne...plus, and ne...rien

• When and how to use them in real-life situations

• Tips to avoid common mistakes made by learners

Perfect for learners at any level looking to build stronger, more complete French sentences.

• Created with AI using original content from Berlitz US.

In Episode 2 of The Berlitz Language & Culture Podcast, hosted by Louisa Ajami, Dr. Naomi Olson shares how cultural skill-building goes beyond noticing differences—it's about developing strategies to navigate them and unlock the strength of diverse teams.