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Hopeful.

Determined.

In a conversation with Renee Sattiewhite, the CEO of the African American Credit Union Coalition, she came across as both hopeful and determined. And she believes there still is work to be done and she definitely is not giving up.

Definitely she knows the landscape in today’s Washington DC is dramatically different but she does not see that as a call for waving the white flag of surrender.

Along the way you’ll hear mentions of some of the great heroes of AACUC such as Bill Porter and Bert Hash Jr. and Bill Bynum. But you’ll also hear the names of many very successful women.

The ancient Greek philosopher Heraclitus said you can’t step into the same river twice, change is our constant. So it definitely is today and Renee Sattirewhite is determined to contribute her views on the kinds of changes we need to be making.

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Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

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On today’s show, Mac Thompson, ceo and founder of White Clay - a company focused on helping financial institution use data to build better, more profitable member and customer relationships, and he comes bearing a bitter pill for CU execs to swallow.

According to a recent Harris Poll sponsored by White Clay, “Roughly two-thirds of FI users (68%) do not feel truly known by their primary financial institution, with almost a third (31%) feeling like just another account number..”

Surely credit unions, which pride themselves on their member relationships, do better?

Yes but hold your self congratulations. The number for credit unions is 63%, said Thompson in the show.

It gets worse: 41% of members say they would switch FIs if another institution offered more personalized financial guidance.

But Thompson also has good news: institutions can harness data, data they often already have on hand, to enrich their personal relations with members. He discusses this in detail.

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Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

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Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

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What’s next for WOCCU?

Is there a next?

The trigger for the question is a notification from the U.S. State Department that paused all funding for USAID programs for 90 days. There’s no promise that funding would resume after 90 days.

Caught in this are three major WOCCU projects - in Ukraine, Ecuador and Peru, and sub-Saharan Africa.

That background is why we knew we had to schedule a call with WOCCU to learn what’s happening and what the future is.

On the podcast are Paul Andrews, WOCCU VP of International Advocacy and Erin O’Hern, WOCCU International Advocacy and Regulatory Counsel.

This show is surprisingly upbeat, despite the profound uncertainty about the future of USAID monies.

WOCCU still has plenty of good works to do and that it believes it can continue doing.

You’ll also hear how you can help WOCCU now.

Listen up.

Like what you are hearing? Find out how you can help sponsor this podcast. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

And like this podcast on whatever service you use to stream it. That matters.

Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto