The Cloud Telephony or CTI Podcast Podcast By Paul Turner cover art

The Cloud Telephony or CTI Podcast

The Cloud Telephony or CTI Podcast

By: Paul Turner
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About this listen

 Cloud Telephony Integration or CTI What is CTI, What are the benefits for your customers and agents How to select and deploy a solutionCopyright 2021 All rights reserved. Economics
Episodes
  • How often can you expect updates?

    How often can you expect updates?
    Jun 30 2021

    If you are using a cloud contact centre how often can you expect an update?

    Never?

    Three times a year?

    Each week?

    How is this managed?

    Listen to this episode to find out.
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    2 mins
  • Can you maintain a cloud contact centre yourself?

    Can you maintain a cloud contact centre yourself?
    Jun 9 2021

    Listen to this podcast if you'd like to know what is involved in maintaining a cloud contact centre, and whether you should do it yourself or ask for help from the vendor
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    2 mins
  • What if the internet goes down?

    What if the internet goes down?
    Jun 3 2021

    Watch this podcast if you'd like to understand how to handle an internet outage when you are operating a contact centre. Especially relevant if you have staff working from home.

     

    Can you still operate? What are your priorities?
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    3 mins
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