The Future of Retail Banking: Customer Experience 2.0 with Oliver Senti (Red Hat)
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The Future of Retail Banking: Customer Experience 2.0 with Oliver Senti (Red Hat)
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About this listen
We speak with Oliver Senti, the Head of Open Innovation Labs and Transformation within the APAC Region at Red Hat. He talks us through the technological disruptions impacting the sector at speed. Together, we unpack the future of open technologies and open banking models that have the power to reimagine the customer experience and create “customer experience 2.0”. Finally, we talk through how this might impact the design of products, services and experiences.
Credits:
Jeremy Walker (Introduction)
Oliver Senti (Guest)
Shenaz Engineer (Host / Content Creator)
Tom Hogan (Production)
Sam Donaldson (Music)
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