Mark Yates is an experienced hospitality General Manager, having trained with Relais & Châteaux and worked his way up from front office management at The Savoy to holding General Manager positions for properties such as Ashdown Park, The Atlantic Hotel and Careys Manor. In this wide-ranging episode, Mark explains how the General Manager role has changed since we emerged from the COVID years and how hoteliers should approach rate management.

Adrienne is the Founder & CEO of Right Revenue and an all-round revenue nerd! With a lifetime career in travel and hospitality, Adrienne has spent the last 25+ years in the amazing world of revenue management. With a background in Revenue Management consultancy, Adrienne saw a problem in an industry she was passionate about and wanted to fix it, hence Right Revenue was born. Designing and developing a revenue software solution that takes the myth out of Revenue Management, Adrienne’s goal is to partner with independent hotels providing a software solution that gives great rate recommendations, accurate forecasting and bespoke reporting. A regular speaker at industry conferences and international events, Adrienne is passionate about not only the hospitality industry but also the world of tech start-up; supporting female business leaders and generally encouraging as many young people as possible to get excited about the next huge opportunity!

Having recently been awarded the AA Lifetime Achievement Award for a hospitality career spanning 45 years, Adrian has recently retired from his 10-year position as General Manager of The Lowry Hotel, Manchester and has recently launched the Hospitality Connect initiative, providing a career pathway for schools into the hospitality industry.