Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

Chrissy shares a compelling story about a newly formed team working on retention that struggled with toxic behavior. The presence of a hostile team member created an environment where healthy conflict became impossible, leading to either unhealthy confrontations or complete avoidance. Despite attempts to address the situation, the lack of trust prevented team members from addressing the destructive behavior, ultimately resulting in the team's dissolution.

Self-reflection Question: How do you currently handle toxic behavior in your team, and what steps could you take to build the psychological safety needed for addressing conflicts openly?

How Toddlers Thrive by Tove Klein explores brain function and human behavior, drawing surprising parallels between toddler development and adult interactions. Chrissy recommends it for its valuable insights into emotional intelligence and human nature, reminding us that in Agile environments, we're fundamentally dealing with human beings and their emotions.

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Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.

🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.

Buy Now on Amazon

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About Chrissy Fleming

Chrissy came to Scrum-Mastering via Product Management and a deep love of seeing teams work together. She spent 15 years in the New York tech scene and is currently an Associate Principal in Business Agility with Turnberry Solutions. She also has her own company where she coaches and helps businesses and technologists with their development.

You can link with Chrissy Fleming on LinkedIn.