In this podcast, I discuss (with Reverie GM, Drew Perry) our strategy to get out and back in to business. We cover our goals for how we manage our staff's needs and those of the business. And our discussion rounds out on the topic of how we go back to having seating inside our cafe. If you are a business owner or cafe-goer, this episode may help you get into the minds of decision makers navigating an extremely anxious part of operating a business.

Yes, water can absolutely start a fire. Listen in this week to guest Tie Groth, Reverie's in-house equipment service technician, talk about coffee equipment servicing, maintenance and other things related to making tasty coffee. Tie's role as Service Manager to Principal Coffee Equipment Solutions (Principal CES) is critical to keeping expensive gear healthy and the coffee tasting great. His role is to balance the needs of the equipment and the tastes of the customers. We share a few horror stories about the work and what we've experienced, and how our unique approach to managing our service customer relationships by avoiding huge repair bills.

Service industry workers are often also artists. At Reverie, most of our coffee professionals are artists, musicians, photographers, writers and more. In this episode, guest Dale Small and I discuss this interesting intersection of our society, and how artists have suffered during COVID-19.