Join hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries in the hospitality industry, specifically the innovations Duracell's Procell brand is making to improve operational efficiency and guest satisfaction.

Michelle highlights the importance of proactive battery management in reducing guest complaints and operational disruptions. The episode also introduces Procell Insight, a real-time monitoring system for battery-operated devices in hotels.

In this episode, you'll learn (key points/topics covered):

• Discover the hidden impact of battery-powered devices on hotel operations and guest satisfaction
• Learn about ProCell Insight, an innovative solution for real-time monitoring of battery life and other consumables in hotels
• How smart battery management can prevent negative guest experiences and improve operational efficiency
• Understand the future of hospitality technology, focusing on connectivity, personalization, and sustainability

Michelle shares fascinating insights from her career in the consumer goods and professional battery sectors, offering a unique perspective on the intersection of technology and guest experience in the modern hospitality landscape.

Sponsor spot:

This episode is sponsored by Procell: https://www.procell.com/en-us/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/michellepotorski/

Procell: https://www.procell.com/en-us/

For full show notes head to: https://themodernhotelier.com/episode/98
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry.

In this September edition of Hospitality Hot Topics, our expert panel discusses:

• The recent acquisition of Motel 6 by OYO Hotels and its implications for the industry
• Record-breaking global GDP contributions from the travel and tourism sector
• The wave of housekeeping strikes across major U.S. cities and their potential impact
• Employee burnout in the hospitality sector and the need for better training
• The World's 50 Top Hotels list and surprising international rankings
• Jason Kelce's new role as a "fanbassador" for Marriott

Tune in for insightful analysis, industry trends, and engaging discussions that keep you up to date with the ever-evolving world of hospitality. Whether you're a seasoned hotelier or simply passionate about the industry, "Modern Hotelier Hospitality's Most Engaged" offers valuable perspectives on the challenges and opportunities shaping the future of hospitality.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

OYO buys Motel 6 for $525M

Travel Industry to Set New Record for Global GDP Contribution

Housekeepers Strike

Worker Burnout

The World's 50 Best Hotels

Jason Kelce is a Fanbassador for Marriott

For full show notes head to: https://themodernhotelier.com/episode/97
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

How is Relay's technology improving cross-departmental communication in hotels?

In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry.

Derek shares insights from Relay's first-ever hospitality report, highlighting trends in personalized guest experiences and safety investments. He explains how Relay's technology is improving cross-departmental communication, enhancing safety measures, and breaking down language barriers in hotels.

The conversation covers how Relay's tools impact hiring and retention in a challenging labor market, with real-world examples of how their technology has empowered employees and improved efficiency. Derek also discusses Relay's exciting new hardware launch and their plans for future industry reports.

In this episode, you'll learn (key points/topics covered):

• Derek's background starting a lawnmowing business as a teenager
• His early career at Zoom when it was a true startup
• Derek's work at Relay
• How Relay's products improve guest experience and team efficiency
• Relay's usefulness for guest safety (passing out, physical violence) and allowing hoteliers to respond quickly
• Relay's impact bridging language barriers
• Leveraging Relay's location tracking power to make hospitality teams more efficient

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Director of Product Marketing at Relay https://relaypro.com/author/derek-pando/

LinkedIn: https://www.linkedin.com/in/derekpando

For full show notes head to: https://themodernhotelier.com/episode/96
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...