The Only One Business Show

By: James Nathan
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  • Summary

  • The Only One Business Show features James Nathan one of the UK's leading business development, sales and service excellence experts. Each show focuses on and highlights outstanding practices and experiences as James chats with leading business professionals sharing tips and insights on how to create amazing customer experiences, and build bigger, better and more profitable businesses as a result. What can you do in your business today, and in the years to come, to truly delight your clients? What exceptional experiences can you give them to take away and cherish? How can you delight the most important person in the world? Satisfaction makes you one of the many…..Truly delighting people makes you the only one.
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Economics
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Episodes
  • S4e21 The Great Digital Transformation Edition with Howard Tiersky

    S4e21 The Great Digital Transformation Edition with Howard Tiersky
    Dec 1 2022
    James chats with Howard Tiersky CEO of FROM The Digital Transformation Agency. Howard has recently published a Wall Street Journal bestselling book, "Winning Digital Customers: The Antidote to Irrelevance" which outlines key strategies and tactics to transform a company around its customer experience and win customers in today’s digital age. Contact Howard: Web: https://www.from.digital/ Speaking: https://howardtiersky.com/ Book: https://winningdigitalcustomers.com/freechapter Twitter: https://twitter.com/tiersky LinkedIn: https://www.linkedin.com/in/tiersky/
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    39 mins
  • S4E20 The Getting the Best From Your Written Communication Edition with Leslie O’Flahavan

    S4E20 The Getting the Best From Your Written Communication Edition with Leslie O’Flahavan
    Nov 24 2022
    James chats with Leslie O’Flahavan a get-to-the point writer and an experienced, versatile writing instructor. E-WRITE owner since 1996, Leslie leads customised writing courses for Fortune 500 companies, government agencies, and non-profit organisations. Leslie helps the most stubborn, inexperienced, or word-phobic employees at your organisation improve their writing skills, so they can do their jobs better. As a result of her work, Leslie’s clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk. She is a LinkedIn Learning author of five courses on topics including writing for social media; live chat and text; plain language; and technical writing. They discuss improving communication with your customers in written channels, the emergence of email, writing great web content, Contact Leslie: • Twitter: https://twitter.com/LeslieO • LinkedIn: https://www.linkedin.com/in/leslieoflahavan/ • Instagram: https://www.instagram.com/ewriteonline/ • Email: Leslie@ewriteonline.com • Website: https://ewriteonline.com
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    32 mins
  • S4e19 The Building Community Edition with Devin Bramhall

    S4e19 The Building Community Edition with Devin Bramhall
    Nov 17 2022
    James chats with Devin Bramhall, a brand marketer with over 10 years leading teams to grow brand awareness, affinity, and activating communities around technology companies. Former CEO at Animalz, a remote content marketing agency producing the best content on the web for B2B Saas companies. Founder of the Master Slam, a poetry slam-style debate about startups and tech. She is also aTEDx organizer and speaker trainer, instructor on "How to Use Storytelling to Get What You Want," a workshop about using storytelling for career advancement at General Assembly and Startup Institute. They discuss the growth of an innovation in content marketing, brand marketing, building community, evolution in distributing content, content strategy, leveraging content, saying no to platforms, being logical, the master slam and not having a plan. Contact Devin: Twitter: @devinemily
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    33 mins

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