The Property Management Playbook

By: Andrew Nguyen & Robert Gallo
  • Summary

  • The Property Management Playbook is Castellan Consulting’s podcast where we dive into the key strategies, challenges, and success stories in the property management industry. Hosted by industry experts, it’s your go-to resource for mastering the Residential Tenancies Act and navigating VCAT with confidence.

    © 2025 The Property Management Playbook
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Episodes
  • Ep. 11 - A Chat With Julie Davis & Building Strong PM Teams
    Mar 24 2025

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    In our next episode, we’re joined by the brilliant Julie Davis, co-founder of Agent Dynamics, to explore how profiling can transform the way you build and lead high-performing property management teams.

    Julie shares insights on how understanding individual work styles, communication preferences, and natural strengths can reduce burnout, boost retention, and create a more cohesive, productive team culture.

    Whether you're a Director, Team Leader, or Property Manager, this episode is packed with practical takeaways to help you align the right people with the right roles—and stop the revolving door.

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    53 mins
  • SPECIAL ANNOUNCEMENT - Tickets Now Available For Our Reasonable and Proportionate Workshop
    Feb 26 2025

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    Tickets are not available on our website for our Reasonable & Proportionate Workshop, which is designed to give property managers the clarity, confidence, and practical skills needed to navigate VCAT successfully. Backed by real legal expertise and property management experience, this event will transform how you approach the test.

    If you’re tired of uncertainty at VCAT and want to master the law in a way that actually works in practice, this is the workshop for you. Tickets are now available—don’t miss out!

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    3 mins
  • Ep. 10 - When to Apply to the Magistrates' Court?
    Feb 20 2025

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    In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into a critical yet often misunderstood topic—when to apply to the Magistrates' Court and how federal subject matter can impact property disputes. Many property managers assume VCAT is the default jurisdiction for tenancy matters, but there are key situations where the Magistrates' Court is the correct or even necessary forum.

    Andrew and Robert break down what federal subject matter means in the context of property management and when it can shift a case out of VCAT’s hands. They explore the legal boundaries between VCAT and the Magistrates' Court, the risks of applying in the wrong jurisdiction.

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    30 mins

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