What makes your first phone call so important? As dentists, we often forget that the first impression we make—even on the phone—can go a long way.

A practice’s first interaction with a potential patient is critical in setting the tone for trust, connection, and care. And so, knowing how to deal with these phone calls and training your employees to do the same is a must for patient retention.

To discuss this in more detail, I’ve invited an expert on the podcast today.

In this week’s episode of the Raving Patients Podcast, I sit down with Susan Leckowicz, a seasoned business development coach for dental practices and the CEO of Dental Coaches.

With over 20 years of experience as a dental hygienist and an extensive background in dentistry, Susan has been coaching dentists and their teams to create thriving practices that are both profitable and patient-centric.

Listen in as Susan and I discuss why first impressions matter so much, the importance of training front-desk team members properly, how call recording can help you improve performance (and increase your profitability), why using the right language during phone calls with patients is a must, her Crush the Call bootcamp, and so much more.

Are you ready to take your phone skills to the next level and grow your practice?

Then run, don’t walk, and tune in now!

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Key Takeaways:

Introduction (00:00)

Let’s talk about Crush the Call (03:53)

Why you need to train your team members to crush your calls (07:59)

Why you need to record the calls at your clinic (10:25)

The call score card (13:38)

How to train new team members to answer the phone better (18:06)

More about the Crush the Call bootcamp (23:38)

Time for our Q&A (27:26)

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Connect with Susan:

**FREE** Scorecard Packet

Crush the Call Bootcamp

LinkedIn

Instagram

Facebook

Website

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Successful practices grow, and growth brings its own set of challenges. One of the biggest? Finding an associate who fits your team, sticks around, and maybe even steps into ownership.

Stats show that 75% of new associates leave within their first year. Just think how this plays out on your team’s dynamic and patient trust. Not to mention the stress this causes practice owners.

There’s a fix to this, and my guest Robert Spiel has all the answers. He’s the founder of Dentist Partner Pros and expert in associate retention. He’s a former hospital CEO, author, and a thought leader in building successful, multi-doc practices.

With 14+ years of experience and an impressive 85% success rate, Bob has cracked the code on how to shut the associate revolving door.

Bob lays out his proven, systematic approach that’s transforming the way dental practices hire and retain associates. He also shares:

• The key to making associates feel like partners.

• The importance of the right cultural fit.

• How team involvement makes all the difference.

Don’t let the fear of associate turnover hold your practice success back anymore! Tune in to learn how to build a successful, sustainable team for long-term growth.

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Key Takeaways:

Introduction (00:00)

How Bob Spiel helps dental practices (01:15)

Why there’s a 75% failure rate in associate hiring (05:44)

The mindset practice owners need when hiring (10:27)

What causes issues and ensuring the right cultural fit (13:19)

The cost of associate turnover and your team’s role in their success (16:04)

Compensation expectations and attracting top talent (19:06)

How Dentist Partner Pros makes hiring easier (21:56)

Final thoughts & lighting round Q&A (23:20)

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Connect with Bob:

Book: “Flip Your Focus: Igniting People, Profits and Performance through Upside-Down Leadership”

https://www.amazon.com/Flip-Your-Focus-Performance-Upside-Down/dp/154476541X

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Are you overpaying for software that isn’t serving your practice?

In this episode, I sit down with Shayna Phipps-Holman, a dental software consultant with over 17 years of expertise in dental education and practice management.

After a successful career with CEREC Doctors and gaining deep insights into dental software, Shayna has become a top advisor for dental practices looking to streamline their tech stacks without facing this overwhelming process alone.

Shayna’s experience spans everything from implementing cutting-edge AI solutions to rolling out multi-location practice software, and she’s seen firsthand what tools drive success and which ones just add to the clutter.

Today, talks about helping dental professionals avoid costly redundancies and optimize their software so that it truly fits their needs, reducing overlapping features and boosting efficiency.

Whether you’re managing a single office or a larger network, Shayna’s insights will guide you through the software maze with ease.

If you’re ready to save money and make your software work for you, tune in to hear Shayna’s expert advice!

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Key Takeaways:

Introduction (00:00)
Shayna Phipps-Holman’s experience at the Supercharge event (01:36)
About Shayna & her start in dentistry (03:28)
From CEREC doctors to practice management (08:46)
How Shayna helps practices find the best software (15:46)
Cloud-based software & who should reach out to Shayna (21:29)
Final thoughts & lighting round Q&A (24:54)

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Connect with Shayna:

LinkedIn
Instagram
Website

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!