The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

By: Restaurant Technology Guys Podcast sponsored by Custom Business Solutions
  • Summary

  • Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

    Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
    © 2024 The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
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Episodes
  • Overcoming Adversity and Finding Purpose: A Conversation with Keith Sampson
    Oct 28 2024

    In this episode of the Restaurant Technology Guys podcast, co-host Jeremy interviews serial entrepreneur Keith Sampson, who shares his journey through the payments and fintech industry influenced by personal challenges such as his father's battle with Lou Gehrig's disease. Keith discusses his 'grow through it' mindset and passion for helping others achieve their potential, highlighting five key characteristics for growth: continuous learning, gratitude, resilience, humility, and confidence. The conversation delves into overcoming imposter syndrome, the importance of finding one’s ‘why,’ and the power of positive influences and consistency. With a special focus on embracing vulnerability and finding meaning beyond financial success, Keith reflects on impactful moments, including hosting a virtual sales conference during the COVID-19 pandemic. The episode concludes with insights on maintaining low expectations and Arthur Brooks' pillars of happiness: family, friends, faith, and meaningful work. Keith encourages listeners to contribute positively, find their medium of expression, and connect with him on LinkedIn, Instagram, and his website.

    00:00 Introduction and Guest Background
    00:39 Keith's Professional Journey
    02:19 Personal Growth and Resilience
    13:17 The Power of Influence and Legacy
    17:42 Weekly Video Journey and Future Goals
    18:14 The Origin of Consistent Content Creation
    19:05 Overcoming the Fear of Sharing
    22:02 The Journey to Public Speaking
    27:45 Virtual Events and Their Impact
    29:19 Encouragement to Share Your Unique Gifts
    34:13 Connecting with Keith Sampson

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    36 mins
  • Boosting Corporate Dining: Insights from Laura Wilbur of Dinova
    Oct 21 2024

    In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Laura Wilbur from Dinova to discuss strategies for attracting higher-spending corporate guests to restaurants. They delve into the benefits for both corporate diners and restaurant operators, including increased guest frequency, higher average check sizes, and loyal business relationships. Laura shares her professional insights on how Dinova helps bridge the gap between Fortune 1000 companies and high-quality dining establishments through tailored corporate dining programs. Key topics include restaurant vetting, managing guest experiences, and the specifics of business dining trends in today's economic climate.

    00:00 Introduction to the Podcast
    00:12 Meet Laura Wilbur from Dinova
    00:19 The Importance of Corporate Guests
    01:16 Laura's Background and Expertise
    02:23 Understanding Expense Account Diners
    03:44 How Dinova Connects Restaurants and Corporations
    05:50 Navigating the Dinova App
    07:31 Benefits for Diners and Corporations
    11:13 Advantages for Restaurants
    15:12 Ensuring Quality Experiences
    19:58 Balancing Family and Business
    20:26 Dining Out with Family vs. Business
    21:24 The Importance of Customer Relationships
    23:11 Challenges in the Restaurant Industry
    26:54 Corporate Dining Best Practices
    33:01 Engaging with Dinova
    35:42 Conclusion and Contact Information

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    37 mins
  • Mastering Restaurant Marketing with Rev Ciancio
    Oct 14 2024

    In this episode of the Restaurant Technology Guys podcast, Jeremy Julian talks with Rev Ciancio, a hospitality marketing consultant and CMO at Salad House and Handcraft Burgers Brew. They discuss effective restaurant marketing strategies, focusing on the importance of local search optimization, email marketing, and guest feedback. Rev shares insights on why social media isn't a primary driver for customer acquisition and emphasizes the value of CRM growth through regular, targeted email newsletters. They also delve into the significance of guest sentiment and how to incentivize repeat visits for improved customer lifetime value. The episode offers practical tips and real-life examples for restaurant operators looking to enhance their marketing efforts.

    00:00 Introduction to the Podcast
    00:48 Meet Rev Ciancio: The Marketing Wizard
    02:45 Rev's Journey from Music to Hospitality
    08:24 The Importance of Local Search for Restaurants
    08:57 Common Mistakes in Restaurant Marketing
    17:52 The Golden Metric: CRM Growth
    18:15 The Power of Weekly Newsletters
    19:45 Email vs. Social Media: The Debate
    22:09 Overcoming Content Creation Challenges
    25:45 Essential Tech for Restaurant Marketing
    29:08 Guest Feedback: The Key to Success
    34:15 Engaging with Rev Ciancio

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    36 mins

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