In this conversation, Marty Dempsey—retail leader, global operator, and former head of physical retail at Estée Lauder—breaks down how to scale consumer experience across 25 brands, 150 countries, 1,500 standalone stores, and over 5,000 counters. From AI-powered personalization and clienteling to tech modularity and in-store simplicity, Marty shares how to build systems that serve both the associate and the customer. For retail leaders achieving global growth, this is a sharp take on how to stay customer-obsessed while managing complexity at scale.

To bring in crystal clarity for the audience, every episode of The Retail Alchemists comes with a Recipe — a concise, actionable piece of how-to for visionary retail leaders. Subscribe here to access them: ⁠https://www.theretailalchemists.com

In this conversation, Hugo Hanselman—entrepreneur, advisor, and former global digital lead at AB InBev—breaks down how tech-enabled personalization, loyalty, and retail media are reshaping the global retail playbook. We dive into Hugo’s insight on data integration, AI-powered dashboards, community driven customer engagement, and the real potential of Web3 in loyalty programs. For retail leaders eager to adapt to the latest changes in technology, this is a sharp look at where innovation meets execution.

To bring in crystal clarity for the audience, every episode of The Retail Alchemists comes with a Recipe — a concise, actionable piece of how-to for visionary retail leaders. Subscribe here to access them: ⁠https://www.theretailalchemists.com

In this conversation, Norrøna’s Bård Kvamme unpacks how a nearly century-old outdoor brand is scaling global retail through long-view strategies. We explore Norrøna’s operational blueprint—from unified commerce and omnichannel strategy to retail innovation, loyalty-driven data use, and supply chain-integrated sustainability. For retail leaders building lasting brands, this is a quiet masterclass in doing more with intention.

To bring in crystal clarity for the audience, every episode of The Retail Alchemists comes with a Recipe — concise, actionable piece of how-to for visionary retail leaders. Subscribe here to access them: ⁠https://www.theretailalchemists.com