The Service or Hospitality Podcast

By: Scott Fasano and April Burns
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  • Summary

  • Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions. Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all. We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat. Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams.
    @ 2024 Business Blacksmith. All Rights Reserved.
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Episodes
  • Beachball Hospitality

    Beachball Hospitality
    Sep 19 2024

    Join use for another great conversation with another of the industry's best in the hospitality business. Its been an iconic ride since the beginning when they landed on "Beachball" and we all know who it is from that alone. Their impact has been big and will change the industry. We had a great time with Hunter and Ginger talking about the early decisions, the decisions during growth and their focus on always having a seat at the table and a voice for the industry. Don't miss this one.
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    51 mins
  • Magic Hospitality

    Magic Hospitality
    Sep 12 2024

    Join use for another great conversation with another of the industry's best in the hospitality business. We had a great time with Jessica, Elaine and Lance talking about the light behind magic hospitality. Don't miss this one.

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    45 mins
  • Authentic Hospitality

    Authentic Hospitality
    Sep 5 2024

    Join us for another great conversation with Blaine, Rob and Rachel as we talk about authentic hospitality. We cover a wide variety of topics including the roots in ultra luxury experiences and how Rachel carried that mindset into the business and much more. And most importantly, you'll hear from another frontline team member that is leaving his mark on the industry one day at a time. The future is bright with people like Blaine making their way in!

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    55 mins

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