The ServiceMonster Podcast

By: ServiceMonster
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  • Summary

  • Welcome to The ServiceMonster Podcast, your bi-weekly resource for all things ServiceMonster. All episodes are hosted by ServiceMonster CEO Joe Kowalski, with guest hosting duties coming from ServiceMonster employees, service industry leaders, and many others. Thanks for listening and we hope you enjoy!
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Economics Marketing
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Episodes
  • 69 | Customer Support & Customer Service

    69 | Customer Support & Customer Service
    Jul 14 2021
    In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary discuss what makes for great Customer Support & Service, and why it is so important to your business. Also in this episode, we go over the latest updates to the ServiceMonster software, and break down some posts from SMUG. Be sure to check back every week for new episodes! 0:00 - Intro 1:23 - Customer Support & Customer Service 2:29 - Why It’s Important To Be Good At It 7:38 - Leads Through Reviews 10:09 - Being The Expert 12:24 - Making Excellent Customer Support Part Of The Culture 17:56 - The Metrics 21:33 - The End Result 23:13 - ServiceMonster Updates 31:38 - SMUG Paul: Fancy New Buttons 33:57 - SMUG Nathaniel: API? Ask Bruno 37:11 - Outro
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    38 mins
  • 68 | Getting Off The Truck With Robert Ayala

    68 | Getting Off The Truck With Robert Ayala
    Jun 23 2021
    In this episode of The ServiceMonster Podcast, Joe, Adam, and Asher have a conversation with Robert Ayala about his entrepreneurial journey have a service business owner. Starting from the beginning, to finding Super Hero employees, getting off the truck, focusing on social media, and getting good reviews. 0:00 - Intro 1:03 - Robert Ayala: How It Started 5:23 - Creating A Path For Your Employees 11:56 - Getting Off The Truck 15:33 - What To Do Off The Truck 22:14 - When You Want To Go Big You Have To Go Small 25:28 - Using Social Media and Reviews 29:44 - Uniforms 34:07 - Loft 35:53 - Running Two Different Businesses 37:52 - Parting Words 39:56 - Outro
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    41 mins
  • 67 | Employee Communications

    67 | Employee Communications
    Jun 16 2021
    In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary break down internal employee communications within ServiceMonster 6 and the app, from notes to activities, and more! Joe & Adam go in depth on the feature request process, and also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG. 0:00 - Intro 2:33 - Employee Communications 3:43 - Notes 10:46 - Activities 22:26 - ServiceMonster Updates 30:12 - SMUG Matt: Customize Order Approval Page 32:04 - SMUG Paul: Show Route Feature 33:33 - Feature Request Process 47:51 - Outro
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    49 mins

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