The Top Five Reservations Sales Questions
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The Top Five Reservations Sales Questions
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About this listen
These days, most reservations inquiries are often disguised as “I just have a quick question about…” Rather than simply answering simple questions, and thus sending callers back online to book, possibly at a costly OTA, these questions help your team engage callers in conversations that routinely end with confirmation numbers.
• Today’s callers are pre-informed, having visited numerous websites, so the key is to ask more and better questions to determine what it is they need to hear in order to commit.
• Updated versions of old-school questions for determining familiarity and reason for travel.
• A simple question for engaging those who are shopping on OTA’s.
• A key question that opens the door to selling the overall experience before you quote rates.
• How to secure the sale, overcome resistance, and proactively follow-up if they are not quite ready.
This episode originally aired on April 17, 2023. Register for future webcasts at www.KTNwebcast.com