In this episode of Workforce on Deck, hosts Vince Jackson and Dr. Sarah Inman sit down with special guest Nathalie Gentile, Director of Product Management at Zaddons. Nathalie shares her unique journey into the world of scheduling and workforce management, highlighting how her passion for solving complex puzzles led her into this field. They discuss common challenges in scheduling and staffing across industries like retail and healthcare, emphasizing the importance of simplifying processes and improving flexibility for employees.

Nathalie also dives into the impact of technological advancements, particularly mobile scheduling apps, and how they have significantly enhanced employee engagement and retention. The conversation touches on differences between U.S. and Canadian scheduling practices, the critical role of seniority in Canadian healthcare scheduling, and the importance of steady staffing in long-term care settings.

The trio explores emerging trends, including the supportive role of AI in workforce management and the ongoing challenge of staffing shortages in healthcare. Nathalie emphasizes the necessity of clearly understanding current processes to successfully implement effective solutions.

This insightful conversation is packed with valuable perspectives on improving scheduling efficiency, leveraging technology, and addressing staffing challenges across industries.

In this episode of Workforce on Deck, Improv's Dr. Sarah Inman and Vince Jackson sat down at UKG Aspire with TestAssure's VP of Sales, Austin Gritters, and (now) Chief Revenue Officer at Workerbee, Dylan Riley. Workerbee is a partner offering of TestAssure, connecting companies with on-demand, pre-vetted corporate software experts facilitating flexible engagements for various software needs.

They dive into some of the challenges around testing at all phases of a WFM implementation and discuss how automated testing can assist with identifying and resolving issues, allowing a quicker and more solid implementation. If you want to be more confident in your implementation and reduce risk, it is worth a listen!!

Click Here to Check out Improv

TestAssure is a comprehensive automated testing platform for your WFM solution. Test faster, go live sooner, and maintain ongoing pay compliance.

TestAssure has been in the WFM space for over 20 years. Their innovative testing automation tool eliminates manual testing bottlenecks and streamlines disruptive updates. With TestAssure's subscription-based model, change isn't a challenge — it’s your opportunity for growth. In our constantly evolving industry, we at Improv believe you deserve the freedom to adapt to change on your terms and achieve your unique version of success at any time.

Alongside TestAssure, Improv is committed to making a positive impact — not just on an organization’s software and systems, but on its people. Avoid legal risks, set a higher industry standard, and build a happier, more successful workforce through accelerated go-lives and enhanced operational efficiency.

Automated testing with TestAssure & Improv gets you there!

Click Here to Check out Test Assure

*Note: Podcast recorded November 2024. Dylan is no longer the CRO at TestAssure and now serves as the CRO at Workerbee.

In this episode of Workforce on Deck, Improv's Dr. Sarah Inman, Vince Jackson, and repeat guest Meredith Johnson explore common post-implementation challenges organizations encounter after WFM and HCM software go-live. They discuss frequent issues such as user adoption difficulties, unforeseen configuration challenges, and the challenging transition from dedicated implementation support to standard vendor support.

The conversation highlights the significant value Concierge Care support services offer, emphasizing personalized assistance, quicker response times, and strategic guidance. The team underscores the importance of proactive planning and regular evaluations to ensure continued system effectiveness and organizational efficiency.

Listeners will also learn about real-world examples demonstrating how dedicated support services have helped organizations quickly address critical issues, improve system utilization, and avoid costly compliance pitfalls. The discussion sets the stage for future episodes addressing the evolving landscape of managed services and strategic support services.

Click Here to Check out Improv