We're saying goodbye to Insights. This is our very last Insights show on the Academy channel. Before you think we left you without access to This Week Health's archived episodes, we have switched these episodes over to our Conference Channel for your convenience - https://www.thisweekhealth.com/this-week-health-conference/ These episodes will be under their new name: "Highlights". All the content you love, with easier navigation.

Today on Insights. We go back to a conversation Host Bill Russell had with Taylor Davis, Research Manager at KLAS Research. The topic of discussion was A Look Back at the Arch Collaborative's Early Surveys of EHR Optimization. Epic understands that change management is critical. KLAS asks two different health systems about their experience using Epic. The survey results were polar opposite. What was the reason for this and how can this information be used to improve the clinician’s EHR experience?

Today on Insights. We go back to a conversation Host Bill Russell had with Todd Johnson, CEO of HealthLoop. The topic of discussion was Empathy in the Design of Digital Tools. How do we create healthcare software that has soul? That really speaks to not just the minds of patients but the hearts.