Join us for our final podcast of the year as we wrap up our series on high-performing cooperatives! This time, we’re diving into the world of broadband and the co-ops leading the charge in bringing this essential service to their members. Who better to share their insights than this month’s guests: Marty Haught, Assistant General Manager/COO of United Cooperative Services, and Tom Stackhouse, President/CEO of Central Alabama Electric Cooperative. Both have earned customer satisfaction scores in the 90s and adding rural broadband has been valuable to their members.

We’ll explore how the broadband industry can sometimes feel like the Wild West, but how something as truly listening to your members can set you apart from the competition. Don’t miss this engaging and informative episode!

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

Join us for this week’s episode, where we reveal the secret ingredient to boosting member engagement. Hear from two cooperatives, both scoring in the 90s on the ACSI survey: Tim Street President & General Manager of Logan County Electric Cooperative and Alli Conine, Director of Member Services and Corporate Communications with Wheatland Electric Cooperative. They share their top tips for member satisfaction and how they celebrate it with employees.

We also dive into the importance of engaging younger members at community events and annual meetings. Don’t miss out on this insightful episode and discover strategies to connect with the next generation and keep your cooperative thriving!

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

🎶 "Everybody's talking 'bout the 90s..." 🎶 No, we’re not bringing back flannel shirts or boy bands, but we are bringing you something even better! We’re diving into two electric cooperatives that have been consistently hitting top scores in customer satisfaction, landing in the 90s. This week, we welcome Steve Rhodes, CEO of CHELCO in Florida, and Blake House, VP/Marketing and Member Services of Sawnee EMC in Georgia. In just seven minutes, they’ll provide valuable insights.

We’ll also explore how, while you can’t always say 'yes' to every request, finding common ground with member-owners by carefully analyzing survey results makes all the difference. Don’t miss out on these practical tips for boosting member engagement and satisfaction!"

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.