
Transforming Customer Experience: The Business Impact of Cultivating Community
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About this listen
NOTE: Originally streamed August 23, 2024.
How does cultivating a culture of fun and trust results in 41% revenue growth, 49% faster profit growth, and 51% better customer retention? Product strategy and customer experience expert Christina Persson will join Todd Nilson on this episode of Talk About Your Community to discuss the combined power of Online Communities and Customer Experience. They will touch on how collaboration across parts of the organization that typically are blind to one another can significantly improve the ability to achieve team goals, as well as product and business targets.Don’t miss this opportunity to ask your questions during this livestream for real-time answers!ABOUT CHRISTINA PERSSONChristina Persson is a product and customer experience leader with 20+ years of expertise in driving global digital initiatives across the full software life cycle, SaaS, apps, platforms, and omnichannel services. With her experience at multinationals, and the founder of TurboXD and several startups, Christina champions that true business value is rooted in customer value, and understanding customers and their ecosystem is just the beginning. To deliver exceptional products and services – and to make the projects fun – it’s all about the people. Across project teams, users, and stakeholders, Christina sees first-hand that success hinges on collaboration. A dedicated lifelong learner, starting Carnegie Mellon, Christina is passionate about mentoring and inspiring organizations to achieve what once seemed impossible.https://www.linkedin.com/in/christinaperssonxd/ ChristinaPersson.comTurboXD.comABOUT THE SHOW Talk About Your Community is a biweekly live stream for leaders, technologists, entrepreneurs and community builders. Todd Nilson interviews experts from a variety of fields who have input on how communities are both built and sustained online and off. Tune in to talk about community building and digital strategy. Talk About Your Community is produced by Clocktower Advisors, a global consultancy specialized at helping organizations like yours to build thriving, sustainable communities online. Clocktower Advisors Privacy Policy: https://lnkd.in/dS64AhxU Connect with Todd Nilson on LinkedIn https://lnkd.in/gi9gh6NN Follow Clocktower Advisors on LinkedIn https://lnkd.in/gu9CXE_s Schedule a call: https://lnkd.in/gmYK3rwf