• The State of Summer Travel | Ep 73
    Jun 23 2025

    In this episode, we’re unpacking everything you need to know about traveling this summer.

    1. Andrea Stokes shares the latest outlook on hotel demand and pricing. Are rates stable or surging? Is inflation changing traveler behavior?

    2. Azari Jones gives her best advice for avoiding rental car snafus—including one key step most people skip.

    3. Michael Taylor sheds light on recent air traffic control issues and reassures travelers that it’s still safe to fly.

    Whether you’re planning a beach getaway or a cross-country adventure, this episode is full of practical insight to help you travel smarter.

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    15 mins
  • What Makes an Airport Great? | Ep 72
    May 20 2025

    In this month’s Travel & Hospitality Intelligence episode, we’re diving into the next chapter of our hit video series, "What Makes an Airport Great?"—but this time, it’s all about medium-sized airports.

    Join Michael Taylor, senior managing director of travel intelligence at J.D. Power, as he shares behind-the-scenes insights from his visit to Indianapolis International Airport (IND), a top-ranked performer in our North America Airport Satisfaction Study.


    From architecture and accessibility to security, local flavor, and passenger experience, we explore what makes these airports shine and why IND is leading the way!

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    10 mins
  • Spotlight: Passenger View | Travel & Hospitality Podcast | Ep 71
    Apr 3 2025

    Azari Jones shares some of the exciting new enhancements to J.D. Power Passenger View, including the integration of social media listening tools!

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    7 mins
  • The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12
    Mar 24 2025
    Rising claims. Delays in cycle times. A surge in severe weather events. Home insurance carriers are facing mounting challenges that are impacting customer satisfaction. How can they turn the tide? Join J.D. Power experts Michael Vermillion, Stephen Crewdson and Mark Garrett as they dive into the state of home insurance today, uncovering key pain points and revealing the strategies carriers need to enhance the customer experience.
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    13 mins
  • Mobility as a Service (MaaS) | Travel & Hospitality Podcast | Ep 70
    Mar 21 2025
    Deep dive: Mobility as a Service (MaaS) is on the rise across the globe. What is it? How are cities utilizing it? What does this trend mean for the future of rental cars? Dive into this month's Travel & Hospitality Podcast to find out the answers to these questions and more
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    12 mins
  • Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11
    Feb 23 2025
    As we exit the hard market for auto insurance, how can brands ensure they hit their growth goals moving forward? On this episode of the J.D. Power Insurance Intelligence podcast, the team explores what brands should focus on to grow for their underwriting guidelines.
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    19 mins
  • Airline Lounges & Reward Programs| Ep 69
    Feb 13 2025
    Here's the latest on airline lounges and hotel reward programs from our Travel and Hospitality podcast! ✈️ Airline lounges: Lounges are booming, thanks to rewards credit cards. Travelers crave quiet spaces, free food and beverage and reliable Wi-Fi. What's on the horizon for lounges in 2025? Hotel rewards programs: Rewards programs can be a popular way to entice guests! To stay relevant, loyalty programs must evolve—personalization could be the game-changer.Next up: Don’t miss our deep dive into Mobility as a Service (MaaS) in upcoming episodes!
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    13 mins
  • 2025 Outlook | Insurance Intelligence Podcast | Ep 10
    Jan 26 2025
    On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025. This episode covers these topics and more: -- Shopping and switching trends -- Digital channels for claims -- The role of the Agent and training opportunities -- Upcoming events including the AI + Insurance event (register here: https://hub.jdpower.com/ai-insurance) Hosted by: Michael Vermillion, VP and General Manager, Insurance Intelligence Featuring: Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence Mark Garrett, Director, Insurance Intelligence Craig Martin, Executive Managing Director, Insurance Intelligence
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    21 mins