Send us a text

Unlock the secrets to exceptional customer service in the travel industry with insider tips from Sarah Caminiti, host of the "Epical Growth" podcast. Sarah takes us on a fascinating journey through her extensive career, from managing VIP car rentals in Europe to her pivotal role as a travel agent for AAA. Learn how asking the right questions and understanding clients' needs can craft unforgettable travel experiences, and discover why these skills are invaluable even in her current tech industry role.

We also dive into the nuances of providing personalized travel recommendations and the importance of building trust with clients. Sarah shares compelling stories that showcase the transformative impact a knowledgeable travel advisor can have, from suggesting unique upgrades to creating memorable vacations. By treating clients with exceptional care and respect, you'll see how excellent customer service can lead to lasting loyalty and powerful word-of-mouth referrals. Tune in to elevate your travel business and foster enduring client relationships.

Support the show

Get a 14 day free trial of The Travel Masters Learning Community

Check out more about your host, Morris Sims

Visit our Facebook and LinkedIn Pages!

Send us a text

Discover how Becky Lukovic turned her passion for independent travel into a flourishing career as a luxury travel advisor. Becky’s journey from organizing backpacking trips to creating elevated, personalized itineraries is nothing short of inspiring. She doesn’t just plan trips; she designs experiences, tailoring every detail to her clients' unique visions. Learn how Becky differentiates herself in an industry where personalized service and a fine-tuned mindset make all the difference, and why having a professional advisor can transform your travels into unforgettable adventures.

Ever wondered how to win over skeptical clients? Becky shares invaluable strategies on building trust and confidence without coming across as arrogant. She emphasizes the power of listening and leveraging her extensive expertise to foster meaningful client relationships. Hear about her meticulous onboarding process that ensures every client feels heard and understood, smoothing the path to actionable travel plans. Plus, get an inside look at her innovative women's travel club—a fantastic solution for those eager to explore the world without a companion. From intimate group trips to marketing strategies, Becky reveals how this community paves the way for lasting friendships and memorable journeys.

Support the show

Get a 14 day free trial of The Travel Masters Learning Community

Check out more about your host, Morris Sims

Visit our Facebook and LinkedIn Pages!

Send us a text

Tired of constantly losing your keys and glasses? What if you could apply the same strategies to create a more efficient business? Join me, Morris Sims, as I recount my own adventures in misplacing mundane items and how I turned that chaos into a powerful business strategy called "systemology." Drawing inspiration from David Jennings' book, this episode of the Travel Masters podcast is packed with insights on how to streamline your operations, eliminate errors, and achieve consistent, positive outcomes. From my days as a chemical engineer to my role as a life insurance agent and now a travel agency consultant, I’ve seen firsthand how systems can transform both personal and professional lives.

Let’s talk about the pitfalls of doing everything ourselves and the incredible benefits of teaching others through well-documented procedures. In this candid discussion, I share my own challenges and commitments to better implementing these systems, aiming to help you save time and enhance accuracy. The ultimate goal? To free up more discretionary time for what truly matters—your personal enjoyment. Tune in and discover how you can run a more efficient business and achieve the success you’ve always dreamed of. Thank you for being part of the Travel Masters community, where practical ideas meet real-life applications.

Support the show

Get a 14 day free trial of The Travel Masters Learning Community

Check out more about your host, Morris Sims

Visit our Facebook and LinkedIn Pages!