Uncle Marv sits down with Paco Lebron, an MSP from the Chicago area and the mastermind behind MSP Unplugged. Paco shares his experience switching from Syncro to SuperOps about a year ago, shedding light on the reasons behind the move and the improvements he's seen. Paco discusses the early days of SuperOps, addressing some of the marketing controversies that initially surrounded the company. He emphasizes how SuperOps has since transformed its image and focused on community-first initiatives.

The conversation dives into the key factors that led Paco to make the switch, including improved transparency in ticket management, real-time updates, and enhanced efficiency. Paco highlights SuperOps' user-friendly interface, responsive support, and commitment to continuous improvement as standout features. Uncle Marv and Paco also touch on areas where SuperOps is still developing, such as CRM functionality and sales automation. Paco, as a member of the SuperOps Advisory Board, provides insights into upcoming features and improvements without breaking any NDAs.

The episode wraps up with a discussion on the importance of choosing the right tools for your MSP and being open to change when necessary. It's a must-listen for MSPs considering a platform switch or looking to stay informed about the latest developments in the industry.

Websites and Links:

1. SuperOps - http://itbusinesspodcast.com/superops
2. Syncro - https://syncromsp.com/
3. ProdigyTeks - https://www.prodigyteks.com/
4. N-Able - https://www.n-able.com/
5. Datto - https://www.datto.com/
6. Kaseya - https://www.kaseya.com/
7. PC Matic - https://www.pcmatic.com/
8. Pax8 - https://www.pax8.com/

People Mentioned:

1. Juan Fernandez
2. Emily Glass
3. Troy
4. Ian Alexander
5. Richard
6. John Dubinsky
7. Cramer Snuggs
8. Gene Kim
9. Andy Cormier

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

=== Music:

• Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
• License Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv delivers a mix of personal updates, industry news, and a surprising announcement. He kicks off by discussing his recent collaboration with Mike Smith on a client project in Fort Lauderdale, highlighting the benefits of his office space for out-of-town IT professionals.

Marv then dives into cybersecurity awareness, sharing details about an upcoming training session he's conducting for a client. He discusses his approach to the training, including the use of informative videos and explanations of security measures like ThreatLocker and multi-factor authentication. The podcast covers recent industry news, including reports from Cujo AI and Keeper Security about the state of cybersecurity threats. Marv also touches on Kaseya's announcement of free hardware for Datto Siris, discussing its potential impact on MSPs and their clients.

The episode's highlight is Marv's revelation that he's been approved as media personnel for the upcoming Florida Man Games in March 2025. He expresses his excitement and asks listeners for ideas on how to cover this unique event. Marv wraps up with two Florida Man stories, including a lawsuit against Netflix over streaming issues and a dramatic python-alligator rescue in the Everglades. He concludes with reflections on his recent experience as a subcontractor, offering insights into the perspective it provided.

Websites and Links:

• Amazon Live: https://www.amazon.com/live
• Easy Cater: https://www.ezcater.com/
• Florida Man Sues Netflix Over Tyson-Paul Fight: https://tinyurl.com/3944smkc
• Florida Man Saves Alligator from Monster Python: https://tinyurl.com/49t5rt56

People Mentioned for Shoutouts:

• Mike Smith
• Michael Smith Jr.
• Dawn Sizer
• Erin Lawrence
• Jay McBain
• Frank DiBenedetto

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

=== Music:

• Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
• License Code: 7X9F52DNML - Date: January 1st, 2024

In this action-packed episode, Uncle Marv sits down with Rob Rae, the self-proclaimed "godfather of the channel" from Pax8, to discuss the recent ConnectWise partnership announcement and the new Voyager partner program. Rob dishes on the reasoning behind credit card surcharges and how Pax8 is investing in better tools and experiences for MSPs. The conversation takes a fun turn as they debate the merits of rappers versus a cappella groups for tech conference entertainment.

Next up, Mark Ralls, president of Auvik, joins the show to talk about their network monitoring and management tool designed specifically for MSPs. Mark highlights Auvik's standout feature - its network mapping capabilities - and how it integrates seamlessly with ConnectWise to provide frictionless IT solutions. He also teases their new NorthStar feature, which helps technicians visualize and troubleshoot network issues more effectively.

Both guests offer valuable insights into the evolving MSP landscape, upcoming industry events, and the importance of creating exceptional experiences for partners and clients alike.

Guest Bios:

• Rob Rae: SVP of Business Development at Pax8, known for his energetic presence and deep understanding of the MSP ecosystem.
• Mark Ralls: President at Auvik, bringing extensive experience in network management solutions tailored for MSPs.

Websites Mentioned:

• Pax8: https://www.pax8.com
• Auvik: https://www.auvik.com
• ConnectWise: https://www.connectwise.com

People Mentioned for Shout Outs:

• Flo Rida
• Ludacris
• Nelly
• Snoop Dogg
• Fatboy Slim
• Pentatonix
• Kenny G

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

=== Music:

• Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
• License Code: 7X9F52DNML - Date: January 1st, 2024