Unified Commerce Benchmark: How Manhattan Associates and Google Transform Retail Excellence at Shop Talk with Ann Ruckstuhl and Kapil Dabi
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Unified Commerce Benchmark: How Manhattan Associates and Google Transform Retail Excellence at Shop Talk with Ann Ruckstuhl and Kapil Dabi
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About this listen
Our conversation focuses on how retailers can accelerate their innovation and technology adoption to enhance customer lifetime value. It emphasizes the importance of benchmarking as a tool for retailers to understand their position in the market and to find inspiration from peers who are successfully leveraging technology.
Takeaways
- We're trying to help retailers accelerate and innovate.
- Benchmark gives perspective on utilizing technology.
- Retailers are improving customer lifetime value.
- There are retailers leap-frogging in innovation.
- The benchmark provides a roadmap for retailers.
- You are not alone in your journey.
- Look at the report for insights.
- Utilizing technology at scale is essential.
- There are things you can do to improve.
- Retailers can learn from others' successes.
Chapters
00:00
Introduction to Unified Commerce
24:14
The Importance of Unified Commerce Benchmarking
27:26
Consumer Behavior and Technology Integration
30:19
Empowering Retail Associates with Technology
33:18
The Role of AI in Retail
36:25
Future Trends in Retail Technology
39:22
Conclusion and Resources for Retailers
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