Hey CX Nation,

In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters.

Our guest interviews for this IRL (in-real life) episode included Liza Rodewald (Founder & CEO), Erica McMannes (Founder & CXO), Greg Avallone (SVP of Sales & Partnerships), Amy Price, MBA (SVP of CX), Jennifer Martin & Erica North, both military spouses themselves (Strategic Partnerships Managers), & the one, the only Nate Brown (Co-Founder at CX Accelerator & Head of CX Advisory at Metric Sherpa).

Each of the guests in this episode had unique points of view on the state of CX/CS/Customer Support & what the future of Boutique BPO's look like in today's world. And how they are building an all-in-one hiring platform leveraging the near 12 million US military spouses stationed across the globe.

Instant Teams is a mission-driven company committed to supporting and employing the “force behind the force” – US military spouses.

In this episode, Adrian chats with the Instant Teams crew about how they are making real social impact, finding remarkable talent, providing their customers instant access to new teammates & building flexible solutions along the way.

**Episode #256 Highlight Reel:**

1. Unleashing the power of 12M+ Military Spouses
2. Building bridges to companies who want access to this group
3. Why Military Spouses Make For Incredible CX & Customer Care talent
4. Engaging 75K military spouses ready & primed to join our workforce
5. Around the sun locations at US bases provides global support option

Click here to learn about Instant Teams

Click here to learn about Community Builders Week & CX Summit 2025

Huge thanks to everyone for joining us on this week's episode of The CXChronicles Podcast and featuring their work and efforts in pushing the customer & employee (agent) experience & BPO space into the future.

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