On the 45th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Jonny LeRoy, CTO of Grainger. Grainger is a Fortune 500 industrial supply company, ensuring seamless operations for a broad range of customers, from hospitals to manufacturing plants and everything in between. With over $16 billion of annual revenue and 26,000 employees, the company provides over 30 million products to support its four and a half million customers. In this conversation, Jonny shares his thoughts on how AI transforms operations at Grainger, quick wins for AI applications in the enterprise, and realistic expectations around today’s AI capabilities.

Quick hits from Jonny:

On AI’s transformative potential: “We’ve got 2 million SKUs in our Grainger brand and 30 million products across the whole portfolio. AI helps us match the right product to the right customer, and that's where it starts to get really powerful.”

On the importance of continuous improvement: “It’s all about solving small problems, one by one. That’s how you unlock AI’s potential—not by waiting for the perfect solution, but by making progress now.”

On AI’s ability to improve the customer experience: “A lot of the customer software we're building is to empower, whether it's our merchandising agents or customer intelligence people, to do their work that drives the business, but produces better data. That data then feeds into potential machine learning AI systems. We can put that into motion, get that in front of customers, and improve that data feedback. We understand the direction we're going, and that's not changing. Understand products, understand customers, bring them together super easily.”

Recent Book Recommendation: Zen and the Art of Motorcycle Maintenance by Robert M. Pirsig

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Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.