Vicky Malia: Engagement and Connecting with the Patient Experience
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Vicky Malia: Engagement and Connecting with the Patient Experience
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About this listen
Welcome to the latest episode of Only Human After All, where we delve into the lives of those who work behind the hospital doors. Join hosts James Thomas and Andrea Clegg as they introduce Vicky Malia, the Divisional Lead for Operational Development and Engagement within the Surgery Division.
In this episode, Vicky shares her unique journey into her niche role, offering insights into the impact of non-clinical staff in healthcare. From fostering strong relationships to staying connected with the patient experience, Vicky's role is vital in supporting the clinical staff and ensuring effective healthcare delivery.
Learn about Vicky's career path, the challenges and rewards of working in a non-linear job, and how personal experience shapes her approach to hospital management. This is an exploration of the essential, though often unseen, roles that contribute to patient care and the overall functioning of our health system.