How do you cultivate loyalty from your clients past and present? By creating a sense of belonging and maintaining consistent touchpoints to enhance your relationships.

Sam and Phil discuss the familiar touch in the client journey which has helped Ashdown Jones maintain a loyal client base over the years.

Are you making clients feel like they are part of the journey? Is your agency staying connected to clients through innovative communication and how does this approach impact agency performance?

If you want to listen to the Michael Price episode mentioned in this podcast, scroll back to episode 102

Here’s how we can help you to IGNITE your agency:

• Find out more about COSMO and take advantage of our exclusive podcast offer!
• LISTEN to another episode
• Request an AJ Mastermind brochure by calling 015394 40892 or emailing emma@ajmastermind.co.uk
• Connect with a community of ambitious agency owners on our private AJ Mastermind FACEBOOK PAGE
• For your questions, reach out to Sam Or Phil: sam@ajmastermind.co.uk OR phil@ashdownjones.co.uk
• Stay updated on our upcoming EVENTS

Essential insights include:

➡️ Building client loyalty through consistent branding and touchpoints enhances your agency’s reputation.

➡️ Perception and personal engagement are crucial for fostering a mutually beneficial client journey.

➡️ Differentiating your estate agency through personalized communication strategies can amplify market presence.

Memorable insights:

✅ “Our early clients felt they discovered us, and they’re part of our journey, not just customers.”

✅ “Recognition and genuine connection are key to reinforcing client loyalty.”

✅ “You don’t need to be physically present at all times, as long as the perception maintains that you are involved.”

Episode Links:

Cosmo: https://www.ajmastermind.co.uk/cosmoignite

Listen: https://www.ajmastermind.co.uk/ignite-podcast

Facebook Page: https://www.facebook.com/groups/ajmmforagencygrowth

Upcoming Events: https://www.ajmastermind.co.uk/events/