Coaches, are your backend operations a hot mess express? You’re not alone. Erica Farrell, a certified Online Business Manager (OBM), joins Ready Set Coach Podcast to expose the common operational struggles coaches face—and more importantly, how to fix them.

Erica walks us through the fundamental difference between OBMs and VAs and why hiring a VA without proper systems in place often leads to frustration and burnout. She explains why OBMs serve as the operational heartbeat of a growing business, handling everything from project management to team coordination, so entrepreneurs can focus on their zone of genius—coaching.

We also dive into the importance of Standard Operating Procedures (SOPs) and why skipping documentation can sabotage your business. Plus, Erica introduces her Operational Style quiz, a must-take assessment to help you understand how you naturally function in business and whether you’re truly ready to hire operational support.

🔍 In this episode, we discuss:

• OBM vs VA: Which one does your business actually need?
• Why hiring a VA without a system in place leads to disaster
• How SOPs can save you from micromanaging (and burnout!)
• Are you ready to hire operational help? Take the Operational Style quiz

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Take the Operational Style quiz: https://airtable.com/appwasXTLW26rHed0/shrTlk6kxazN5L6uJ

Erika Ferrell is a Strategic Operations Coach & Certified OBM, I help ambitious entrepreneurs transform chaos into clockwork. She helps transform your business systems into streamlined operations & guides your team into sustainable success.

Website: https://www.erikaferrellandco.com/

Instagram: @erikaferrell_andco

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