• Voice for the Contact Center: The Shift to the Cloud and the Role of AI

  • Oct 24 2024
  • Length: 9 mins
  • Podcast

Voice for the Contact Center: The Shift to the Cloud and the Role of AI

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  • Summary

  • Barbara Dondiego, CEO at AVOXI explores findings from the company's 2024 State of International Voice for the Contact Center Report, including:

    - The biggest challenges enterprises face today in terms of voice communications

    - The factors driving the shift of voice communication to the cloud and the role of telcos in the cloud voice ecosystem

    - How artificial intelligence (AI) impacts the evolution of voice, and what specific AI-driven innovations are enhancing the capabilities of voice solutions

    - Why the voice landscape is highly fragmented, and the disadvantages on relying on multiple vendors to manage voice communication needs


    To learn more, read the full report at avoxi.com/lp/the-state-of-international-voice-for-the-contact-center
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