What Consumers Want

By: Shift Forward Health
  • Summary

  • What Consumers Want brings the voice of the consumer to the healthcare conversation. Are you interested in getting outside the healthcare echo chamber? Using research and insights, we explore key healthcare opportunities through the eyes of the end consumer. We examine trends outside of healthcare that are driving consumer expectations, as well as what consumers expect from brands now and in the future. 

    This podcast is brought to you by MDRG, a market research firm that unlocks the whole mind for deeper insights. 

    2024 Ultera Digital, LLC
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Episodes
  • Providing Consumers With Better Mental Wellness Solutions
    Jul 12 2023

    The MDRG team explores mental health and its increasingly important role to consumers. Sondra Brown speaks with Chris Hemphill, Sr. Director, Commercial Intelligence at Woebot, as they dig into the role of empathy in providing consumers with better mental health solutions and experiences. 

      Outside the Echo Chamber explores mental health as a critical issue that affects millions and challenges the traditional healthcare system. 

      And of course, we hear from our consumers. This month, we asked consumers, "Where do you go for support during tough times?" 

      For more on mental wellness in healthcare, download MDRG’s four-part series, The Business Case for Empathy.

      This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free.

      See omnystudio.com/listener for privacy information.

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      33 mins
    • Consumers Want Inclusive Healthcare
      May 30 2023

      Consumers want equitable healthcare, and in this episode, we explore the visionary leaders and grassroots start-ups leading the change:

      • Hear from Karen Ashley of Providence about their strategic plan for Diversity, Equity, and Inclusion
      • Learn about healthcare startups advocating for better outcomes for all
      • Gain insights from consumers on what makes them feel heard in their healthcare experiences

      For more on DE&I in healthcare, download MDRG’s four-part series, The Business Case for Empathy.

      This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free.

      See omnystudio.com/listener for privacy information.

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      31 mins
    • Eyes On the Future
      May 9 2023

      Consumers are looking for wellness solutions that are accessible and simple. They are ditching complex systems of treatment in favor of easy tools for prevention. What’s more, they expect these health tools to fits seamlessly into their day and are delighted when they exist outside of traditional healthcare facilities. So, imagine taking a preventive diagnostic test at a laundromat while waiting for your clothes to dry ... that reality is not too far away. 

      Resources:

      • The Business Case for Empathy white paper
      • Emilia Morano-Williams

      This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free.

      See omnystudio.com/listener for privacy information.

      Show more Show less
      32 mins

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