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Whiskey, Jazz and Leadership

Whiskey, Jazz and Leadership

By: Galen Bingham
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About this listen

Galen Bingham invites fellow thought and industry leaders to share the whiskies they drink, jazz music they listen to, and advice on what it really takes to be an effective leader. This is straight talk you can‘t get anywhere else. Known as The Leadership Strategist®, Galen Bingham gives listeners the opportunity to learn insights from guests and his 3 decades in corporate America as a Fortune 100 Executive, retail business owner, and Certified Executive Coach. As CEO and Founder of Kiln Global Coaching and Consulting, Galen Bingham is The Leadership Strategist®. The show interweaves a passion for whiskies, appreciation for jazz music and principles for enhancing personal and organizational leadership. The show mixes the intimacy Galen brings to every conversation with seasoned insights from his multifaceted guests. Pour one the way you like to drink it. This is not your ordinary leadership podcast. This is Whiskey, Jazz and Leadership . What you drinking? Cheers!Kiln Global Coaching & Consulting, LLC Career Success Economics Music
Episodes
  • Empowering Service with Shep Hyken (Part 2)
    Jul 11 2025

    In Part 2 of our conversation with customer service legend Shep Hyken, we dive deeper into what it takes to stay relevant, resilient, and remarkable in a rapidly changing world. From surviving business shakeups like 9/11 and COVID to reinventing his entire speaking career, Shep opens up about how great leaders adapt—not by pivoting away, but by adjusting with purpose.

    We talk jazz, blues, and business—with riffs on improvisation, empowering frontline employees, and why amazing service is all about consistency. Shep also shares how he launched his own research to stay ahead of customer expectations and built credibility with brands like Disney, Anheuser-Busch, and IBM. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to behind-the-scenes insights from Shep Hyken and other industry legends. Cheers! 🥃

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    20 mins
  • Empowering Service with Shep Hyken (Part 1)
    Jul 8 2025

    In this episode of Whiskey, Jazz and Leadership, Galen sits down with Hall of Fame keynote speaker, bestselling author, and customer experience legend Shep Hyken. From performing magic shows at age 12 to becoming one of the most sought-after voices in customer service, Shep shares how empowerment, storytelling, and leadership intersect to create unforgettable brand experiences. If you're in leadership—or just love great service—this is one episode you don’t want to miss. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to Part 2! Cheers! 🥃

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    24 mins
  • On Tap for Season 8
    Jul 1 2025

    We’re back—and the bar is even higher.

    In this preview episode, Galen Bingham, The Leadership Strategist, offers a taste of what’s coming in Season Eight of Whiskey, Jazz and Leadership. From customer experience icons to transformational strategists, creative visionaries to global changemakers, this season brings bold voices with real stories, real lessons, and real impact.

    Get a front-row seat to powerful snippets from:

    • Shep Hyken – Customer service legend and best-selling author

    • Simon T. Bailey – Global speaker and brilliance coach

    • Karen Weaver – Publishing powerhouse and TEDx speaker

    • George Armstrong – Operational leader with a heart for people

    • Lori Holt – Strategic growth architect and transformation expert

    This is where leadership gets real.

    Want more? Become a VIP for just $4/month and get immediate access to Part Two of every conversation—plus exclusive bonus content with each guest.

    Become a VIP!

    Cheers to Season Eight. #podcast #podcasting #spotify #applepodcasts

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    7 mins
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