Ep 564 is an Imagine Listening session recorded at Burke County 911 in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

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Episode topics –

• #IAM911 stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 563 features Christa, a 911 professional and Industry Partner out of Michigan.

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Episode topics –

• Struggles with the emotional toll of being a dispatcher and bringing work home

• The decision to step down from dispatch and feelings of guilt

• Her new podcast "Open Your Ears" focuses on single parenting and diverse family situations

• Emotional experiences handling extreme calls, including shootings and a house explosion

• Advice for current and former dispatchers on managing emotions and transitioning out of the profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 562 features a special look at National #IAM911 Day, the birth of the #IAM911 Movement, and much more from a LIVE Open Mic broadcast.

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Episode topics –

• The powerful "Imagine Listening" sessions and their evolution into a podcast and book series

• The impactful #IAM911 movement and its role in peer support and public education

• Ricardo's personal journey and inspiration behind his work

• Special performance by Bailey Johnson and insights on the 911 dispatch experience

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 561 features Elizabeth, an author, and a retired 911 professional.

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Episode topics –

• The emotional toll of handling traumatic calls

• The role of peer support and stress management in her department

• Challenges of working with outdated technology in the 1990s dispatch center

• Transitioning from work to retirement and pursuing creative projects

• The importance of seeking culturally competent mental health support

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 560 features Brandon, a 911 Professional from a Regional Emergency Communications Center in western Massachusetts.

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Episode topics –

• Brandon recounts a severe car accident that resulted in a challenging recovery

• The transition from security to public safety and what drew him to 911 dispatch

• Unusual and disturbing 911 calls, including domestic disputes and bizarre incidents

• The impact of mental health on dispatchers and the importance of seeking therapy

• Reflections on the deep connections formed in dispatch and the fulfillment of helping others

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 559 features Julie, a Senior Level 3 Dispatcher, with St. George Communications Center, Utah.

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Episode topics –

• Julie's transition from nursing school to a career in law enforcement and dispatching

• The unique traits and skillset required for the demanding role of a 911 professional

• Navigating the challenges of the COVID-19 pandemic and its impact on the work culture

• The importance of effective leadership, training programs, and a positive work environment

• Bridging the gap between seasoned and new dispatchers to foster a supportive industry culture

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 558 features Robin, the owner of CrisisIQ.

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Episode topics –

• Robin's unique journey from communications to becoming a trainer and supervisor in dispatch

• The innovative training techniques she developed and implemented at her agency

• An emotionally challenging first call and the importance of caller management

• Robin's advice on the significance of work-life balance and avoiding burnout

• Insight into Robin's company, CrisisIQ, and its tailored training programs

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 557 features Marlene, an Emergency Specialist - 1 with Aurora 911 out of Colorado.

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Episode topics –

• Marlene recounts the emotional impact of a call involving a mother accidentally running over her one-year-old baby

• The struggles of translating and dealing with medical and fire emergencies

• Navigating the complexities of revealing their identities while handling calls

• Marlene's transition to working in public safety and her initial challenges

• The importance of managing stress and maintaining passion for the job

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.