Workplace Stories by RedThread Research

By: Stacia Garr & Dani Johnson
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  • Summary

  • At RedThread, we love our data, but we know that what you remember is stories. So we spend time listening to thinkers, writers, leaders, and practitioners as they tell their stories about what works in the workplace, what they’ve learned, and what they hope to see in the future. We hope you find it inspirational, motivational, and a touch irreverent.
    RedThread Research 2024
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Episodes
  • HR, Workforce Automation, and GenAI at Merck: Jeremy Shapiro & Chris Shultz

    HR, Workforce Automation, and GenAI at Merck: Jeremy Shapiro & Chris Shultz
    Sep 11 2024
    Jeremy Shapiro, AVP of Human Resources and Workforce Analytics, and Chris Shultz, Director of HR Intelligent Automation and Gen AI at Merck join us in this forward-thinking conversation. Learn how (and why) Merck is embracing AI to streamline HR processes, support innovation, and maintain ethical considerations. This was hugely educational for us and we hope you get a glimpse into the future of HR tech.

    You will want to hear this episode if you are interested in...
    • What does the future of HR look like in an AI-driven world? [1:17]
    • How can AI serve as a translator and guide for HR professionals? [7:47]
    • How Merck ensures AI is implemented responsibly [8:51]
    • How Merck leveraging AI for massive efficiency gains in HR [12:45]
    • How Merck determines what AI solutions to build internally [16:54]
    • Can HR keep pushing the efficiency frontier with AI, or is there a limit? [19:19]
    • How organizations can support the mental well-being of AI engineers [25:16]
    • How ethics play a crucial role in the development of AI [31:12]
    • What key strategies should HR leaders focus on in the next six months? [37:03]

    Resources & People Mentioned
    • Keith McNulty’s (McKinsey & Company) post about the bias of LLMs
    • BCG’s Research on AI in the workplace
    • Glint (HR tool)
    • Workday (HR tool)
    Connect with our Guests
    • Jeremy Shapiro
    • Chris Shultz
    Connect With Red Thread Research
    • Website: Red Thread Research
    • On LinkedIn
    • On Facebook
    • On Twitter

    Subscribe to WORKPLACE STORIES
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    43 mins
  • The Critical Role Data Plays in Skills Development: MetLife’s Emily Hacker and Dan Weiss

    The Critical Role Data Plays in Skills Development: MetLife’s Emily Hacker and Dan Weiss
    Aug 28 2024
    Skills data can be used to raise the bar in talent acquisition, implement data-driven learning, make strategic workforce planning decisions, help employees reach career aspirations, and much more. Too many organizations are so glued to the idea of perfection that they won’t implement imperfect programs to gather skills data. Dan Weiss and Emily Hacker believe that this mindset is useless.Your skills data won’t be perfect—but it can still be useful and helpful to employees. They share exactly why in this episode of Workplace Stories.

    You will want to hear this episode if you are interested in...
    • Join the RedThread Research Community! [2:53]
    • Learning more about Dan Weiss and Emily Hacker [3:35]
    • Transforming culture before building infrastructure [9:07]
    • How the MetLife culture championed the process [13:23]
    • Their current pilot and the vision for the future [16:40]
    • The lightning round [25:46]
    • How to get buy-in from leadership [30:09]
    • The critical role data plays in skills development [33:09]
    • Their data sources and how they’re using them [36:43]
    • Where does the data live? [40:43]
    • The biggest thing Emily and Dan have learned [43:35]
    • Why Emily and Dan do the work they do [44:26]

    Resources & People Mentioned
    • Join the RedThread Research Community!
    • Employee Benefits Trends Study
    Connect with Emily Hacker and Dan Weiss
    • Connect with Emily on LinkedIn
    • Connect with Dan on LinkedIn
    Connect With Red Thread Research
    • Website: Red Thread Research
    • On LinkedIn
    • On Facebook
    • On Twitter
    Subscribe to WORKPLACE STORIES
    Show more Show less
    46 mins
  • Operationalizing AI Experimentation: Harvard Business Publishing’s Angela Cheng-Cimini

    Operationalizing AI Experimentation: Harvard Business Publishing’s Angela Cheng-Cimini
    Aug 14 2024
    Generative AI is taking the world by storm, and the realm of HR is no exception. The use of AI will change a business and it will impact teams. That’s why Angela Cheng-Cimini seeks to answer the question, “How do you make sure your teams are positively impacted by AI?”A lot of the conversation starts with mitigating the fear that surrounds AI. Angela believes one of the ways you can get people to run toward generative AI is to create a safe environment where they can play with it and be amazed by its capabilities. Then, they’ll want to integrate it into their work. In this conversation, Angela shares how—as the CHRO—she’s operationalizing AI experimentation at Harvard Business Publishing. Because, ultimately, “AI is not going to replace humans. But humans will be replaced by humans who use AI.”

    You will want to hear this episode if you are interested in...
    • Learn more about Angela Cheng-Cimini and her role [3:31]
    • The issues Angela is facing in her organization [5:49]
    • Using AI to help with the employee experience [9:51]
    • The Gen AI experiment that Angela ran [13:27]
    • The impact of Gen AI on recruiting[16:06]
    • How to take advantage of AI [18:59]
    • How to justify the expense of AI [22:30]
    • The ethical use of AI in organizations [24:16]
    • Influencing broader AI enablement strategy [26:37]
    • The lightning round [28:19]
    • HR’s role in integrating AI into the workforce [31:11]
    • How to operationalize experimentation [34:00]
    • Angela’s advice to leaders using Gen AI [36:00]
    • Angela’s biggest takeaway from the AI journey [40:34]
    • Why is Angela passionate about HR? [41:28]


    Resources & People Mentioned
    • Generative AI for Everyone
    Connect with Angela Cheng-Cimini
    • Connect on LinkedIn
    • Harvard Business Publishing
    Connect With Red Thread Research
    • Website: Red Thread Research
    • On LinkedIn
    • On Facebook
    • On Twitter

    Subscribe to WORKPLACE STORIES
    Show more Show less
    44 mins
Management Economics
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