The week, Kayomi and Griff answer your questions; What to do if a return is shipped by the buyer but never received; eBay Standard Envelope and tracking; Item delayed in transit; Buyer requests to split up a lot; and auction winner requests to hold off shipping in order to combine shipping. Plus a special announcement from your podcast team.

eBay Standard Envelope

Matt Olson, Senior Director of Product for Seller Excellence and Regulatory explains this new EU regulation that will impact any seller who sells into the EU and what those sellers need to do to be in compliance when the regulation goes into effect in December. This week’s question is about buyer names or addresses that are too long to fit on an eBay label.

Questions?

Call us! 888-723-4630

Email us! podcast@ebay.com

Visit our eBay page! ebay.com/podcast

Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast

Episode Links

eBay GPSR Page

https://www.ebay.com/sellercenter/resources/general-product-safety-regulation

EU GPSR Document

https://commission.europa.eu/document/download/a281b150-19fd-44f9-bef8-c6018f9c4792_en?filename=factsheet%20GPSR%20final.pdf

Seller Advocacy Specialist for the GR team, Leah Erwin outlines the mission of the eBay Government Relations team and how sellers can assist through the eBay Small Business Ambassador Program. This week’s seller question is about buyers who use Freight Forwarding companies.

Questions?

Call us! 888-723-4630

Email us! podcast@ebay.com

Visit our eBay page!

Take our Survey!

USPS Rate Changes

Impacted Zip Code List

eBay Main Street

Government_relations@ebay.com