James L. Heskett
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You're getting a free audiobook.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- By: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Unabridged
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Overall3.5 out of 5 stars 7
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Performance3.5 out of 5 stars 7
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Story4 out of 5 stars 7
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service....
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Release date: 08-05-15
- Language: English
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Win from Within
- Build Organizational Culture for Competitive Advantage
- By: James Heskett
- Narrated by: Christopher Douyard
- Length: 6 hrs and 7 mins
- Unabridged
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Overall0 out of 5 stars 0
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Performance0 out of 5 stars 0
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There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much about it....
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Win from Within
- Build Organizational Culture for Competitive Advantage
- Narrated by: Christopher Douyard
- Length: 6 hrs and 7 mins
- Release date: 05-10-22
- Language: English
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Please try againRegular price: $17.19 or 1 credit
Sale price: $17.19 or 1 credit
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