Jochen Wirtz
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Jochen Wirtz

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Jochen Wirtz • Vice-Dean MBA Programs • Professor of Marketing • Best-Selling Author • Keynote Speaker • Consultant Jochen Wirtz is Vice Dean MBA Programs and Professor of Marketing at the National University of Singapore. Further, he is an international fellow of the Service Research Center at Karlstad University, Sweden, an Academic Scholar at the Cornell Institute for Healthy Futures at Cornell University, and a Global Faculty of the Center for Services Leadership at Arizona State University. Previously, Dr Wirtz was an Associate Fellow at the Saïd Business School, University of Oxford. He is a leading authority on services marketing and management and has published over 200 academic articles, including 6 features in Harvard Business Review. He has been recognized as one of the 86 highly cited researchers in economics and business (list published by data analytics firm Clarivate), which places him among the world’s most prominent researchers. He has worked with international consulting firms, including Accenture, Arthur D. Little, and KPMG, and major service firms around the world. Follow his work on LinkedIn, YouTube, ResearchGate, and Google Scholar.
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  • Agentic Artificial Intelligence Audiobook By Pascal Bornet, Jochen Wirtz, Thomas H. Davenport, David De Cremer, Brian Evergre

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  • Intelligent Automation Audiobook By Pascal Bornet, Ian Barkin, Jochen Wirtz cover art

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