Louis Patler
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Louis Patler

Customer Service Management & Leadership Surfing
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LOUIS PATLER, Ph.D. B I O G R A P H Y Award-winning author/speaker/consultant Louis Patler is President of The B.I.T. Group,(www.louispatler.com) a strategic business consulting company. Louis brings pioneering technologies for identifying emerging business trends, developing top leadership skills, organizational innovation, and strategic initiatives to Fortune 500 companies, multi-national corporations, universities and foreign governments. Two of his books were on Steve Jobs' recommended reading list. His new book, Make Your Own Waves, was named NASDAQ "Book of the Month" in July. England's BBC-TV, SKY-TV and Canada's CBC-Radio praised him as one of America's new breed of business thought leaders. In the past three years, Louis has shared the podium with Archbishop Desmond Tutu, twitter co-founder Biz Stone, Fortune 500 CEOs and faculty from Harvard, MIT, Stanford Business School and many others. He has worked with clients in more than a dozen industries and 30 nations. The J. Walter Thompson Agency named him one of "The 20 Most Creative Minds in America." Two of his books were among the Top 20 business books recommended by Steve Jobs. In addition to more than 100 articles, Louis' evidence- and data-based books include: * Make Your Own Waves: The Surfer's Rules for Innovators and Entrepreneurs (forthcoming, July, 2016) offers insight into the mindset and skill set of elite Big Wave surfers that applies to the world of business. * The Consistent Consumer: Predicting Customer Behavior Through Lasting Values (2013) offers fresh research into market segmentation viewed through the lens of core values held by age groups. * TrendSmart: The 21 Trends That Will Change the Way You Do Business (2002) pinpoints business trends affecting leaders/managers, consumers, and employees. * TILT! Irreverent Lessons For Leading Innovation in the New Economy was named a "Top 10 Business Book" for 1999 by Management General. * If It Ain't Broke . . . BREAK IT! Unconventional Wisdom for a Changing Business World (1992), a New York Times bestseller praised by such reviewers as Tom Peters, Steven Covey, and Steve Jobs, and is available in Spanish and Chinese editions. Magazine excerpts have been translated into 17 languages and 28 million copies. * He has also created training programs on leadership, generational differences, innovative thinking for results, and ways of linking trend analysis with strategy. Louis' diverse client list includes American Express, Dell, Bank of America, General Dynamics, Barclays, BAE Systems, Sun Microsystems, and dozens more. He has led projects globally, including in South Africa, England, Canada, Singapore, Latin America, and the United States. He was instrumental in arranging the first meetings of the United States' and the Peoples Republic of China's Supreme Court Justices, co-sponsored by the American Bar Association. He has twice received awards from the National Endowment for the Arts for his writing, and was the editor of the prestigious American Trend Report. From 1999-2004 he hosted a monthly, live online chat on cutting-edge business topics on WorldWithoutBorders.com. In 2008 he was funded by the Bill & Melinda Gates Foundation to teach leadership skills to public school superintendents in California. A member of the National Association of Corporate Directors he served for 8 years on an international, publicly traded Board, and 12 years on two privately-held corporate Boards. He has three decades experience on several community not-for-profit boards, NGOs, as well as 12 years on a liberal arts college Board. He has held faculty positions at three universities, and lectured at such institutions as the University of San Francisco, Notre Dame University and Stanford University. He has been Professor of International Studies on several voyages of the Semester at Sea program (and is currently Chair of the Faculty Council Board of Directors) at the University of Virginia. He recently served as Visiting Professor of Leadership & Innovation, Mendoza School of Business, at Notre Dame University's Latin American MBA programs in Mexico and Colombia. He has a Ph.D. in Sociology. A former professional baseball prospect, Louis plays on amateur baseball teams that have won World Series Championships in 2002, 2007, 2008 and 2009. He lives with his family in Northern California.
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