ITIL Foundation Essentials: The Exam Facts You Need Audiobook By Claire Agutter cover art

ITIL Foundation Essentials: The Exam Facts You Need

Preview

Try for $0.00
Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

ITIL Foundation Essentials: The Exam Facts You Need

By: Claire Agutter
Narrated by: Melanie Crawley
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $6.95

Buy for $6.95

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.
Cancel

About this listen

Prepare for the ITIL Foundation exam.

ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organizations can adopt and adapt.

The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL service life cycle.The aforementioned elements, concepts, and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need in order to pass the ITIL Foundation exam.

All you need to know to achieve ITIL Foundation Certification

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

Project managers who are looking to expand their qualifications and IT contractors or consultants who don't want to take time out from their day jobs to attend a course will also find this pocket guide an essential companion to their studies and education.

The complete ITIL Foundation syllabus

The essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including:

  • A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services.
  • A point-by-point summary of the purpose, objectives, scope, and value of the five stages of the service life cycle that form the ITIL core - from strategy and design through to transition, operation, and continual service improvement (CSI).
  • Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including "stakeholders" and "processes, functions, and roles") and throughout the pocket guide the wide range of three, four, and five letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained.
  • A brief summary of the ITIL qualification scheme and the Foundation exam.

The ideal revision guide for the ITIL Foundation examination

©2012 IT Governance Publishing (P)2018 IT Governance Publishing
Computer Science Organizational Behavior Project Management Business Exam Software Development
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about ITIL Foundation Essentials: The Exam Facts You Need

Average customer ratings
Overall
  • 4 out of 5 stars
  • 5 Stars
    12
  • 4 Stars
    5
  • 3 Stars
    4
  • 2 Stars
    0
  • 1 Stars
    1
Performance
  • 4 out of 5 stars
  • 5 Stars
    9
  • 4 Stars
    1
  • 3 Stars
    5
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 3.5 out of 5 stars
  • 5 Stars
    6
  • 4 Stars
    2
  • 3 Stars
    3
  • 2 Stars
    1
  • 1 Stars
    2

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    1 out of 5 stars

Okay for the money.

Good enough for the price, but it just blasts vocabulary at you with little to no context.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

5 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    3 out of 5 stars

Helped me memorize ITIL terms

This is fast paced with ITIL terms definitions. It helped me pass the test. I played book the car a lot. Very English accent. I'm from UK so not too bad. The only criticism is that as the book progresses the reader uses acronyms instead of the actual term a lot, and that's hard when you are trying to put it all together and remember the definitions of the terms.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

4 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

great study aide

I am using this book as a study aide for the Foundation exam. It is easy to understand and a great study guide for me.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

3 people found this helpful

  • Overall
    1 out of 5 stars

Dictionary Of Terms

Not worth the tokens, this book is little more than a rudimentary list of definitions.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

3 people found this helpful