The Intention Economy Audiobook By Doc Searls cover art

The Intention Economy

When Customers Take Charge

Preview

Try for $0.00
Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

The Intention Economy

By: Doc Searls
Narrated by: Doc Searls
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $25.78

Buy for $25.78

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.
Cancel

About this listen

Caveat venditor - let the seller beware...

While marketers look for more ways to get personal with customers, including new tricks with "big data", customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to:

  • Control the flow and use of personal data
  • Build their own loyalty programs
  • Dictate their own terms of service
  • Tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost.

And they will do all of this outside of any one vendor’s silo. This new landscape we’re entering is what Doc Searls calls The Intention Economy - one in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this audiobook he describes an economy driven by consumer intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many.

New customer tools will provide the engine, with VRM (Vendor Relationship Management) providing the consumer counterpart to vendors’ CRM (Customer Relationship Management) systems. For example, imagine being able to change your address once for every company you deal with, or combining services from multiple companies in real time, in your own ways - all while keeping an auditable accounting of every one of your interactions in the marketplace. These tantalizing possibilities and many others are introduced in this audiobook.

As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?

©2012 Doc Searls (P)2012 Gildan Media LLC
Marketing
activate_Holiday_promo_in_buybox_DT_T2

Critic reviews

"Profound, far-reaching, and one of those audiobooks people will be bragging about having heard five or ten years from now.” (Seth Godin, author of We Are All Weird)

What listeners say about The Intention Economy

Average customer ratings
Overall
  • 4 out of 5 stars
  • 5 Stars
    7
  • 4 Stars
    7
  • 3 Stars
    7
  • 2 Stars
    1
  • 1 Stars
    0
Performance
  • 4 out of 5 stars
  • 5 Stars
    10
  • 4 Stars
    7
  • 3 Stars
    1
  • 2 Stars
    2
  • 1 Stars
    1
Story
  • 4 out of 5 stars
  • 5 Stars
    7
  • 4 Stars
    5
  • 3 Stars
    5
  • 2 Stars
    3
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    3 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    3 out of 5 stars

we'll be there soon

Interesting sales pitch on Doc Searls' thinking that eventually, the "business to consumer" equation will tilt in favor of the consumer. This tilt will be enabled by consumers using technology to specify their needs, and then have businesses compete to win the sale. Lots of interesting webby/tech observations in the book, but too often falling into the policy wonk category. Nonetheless, a worthwhile listen.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

2 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Exceptional Book

This book is spot on on what is happening with the advertising industry currently. It focuses on the future with the customer in control. Great read and inspiring.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!