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Learn how to handle complaints before they escalate into HOA lawsuits!
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Are nuisance complaints creating tension in your HOA? In this episode, Kevin Davis and Robert Nordlund explain how board members can manage complaints fairly and avoid costly HOA lawsuits. Learn why labeling homeowners as “nuisances” is dangerous and how proper documentation, communication, and consistency are key to preventing legal action. From noise disputes to late assessments, discover how to defuse situations before they explode!

Chapters from This Episode:
00:00 You have to hear “nuisance” complaints in your HOA
00:57 Intro & Recap on Ep 097
03:34 Listener Q: What to do With Angry HOA Neighbors?
04:30 Understanding 'Nuisance' Complaints in Community Associations
11:30 When Boards Cross the Line: The Risk of Labeling Owners
17:50 The Financial & Legal Fallout from Poor HOA Communication
22:00 How to Build Trust While Enforcing Rules
25:00 Creating a Culture of Fairness and Transparency
27:00 The Role of Empathy in HOA Leadership
29:30 Using Common Sense to Reduce Conflict

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

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Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
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