• 150. Stijn Smet, Head of Customer Success, Whale - How the CS team can leverage product usage data to unlock future revenue!

  • Aug 6 2024
  • Length: 56 mins
  • Podcast

150. Stijn Smet, Head of Customer Success, Whale - How the CS team can leverage product usage data to unlock future revenue!

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  • Summary

  • In this episode, we speak with Stijn Smet, Head of Customer Success at Whale, the AI-powered software for documenting processes and training employees. It helps companies systemize and scale by aligning employees with procedures and processes and boosting compliance with policies and regulations. We talked with Stijn about how CS teams can leverage product usage data to unlock future revenue customer revenue, reduce churn, and create more stickiness. Here are some of the things we talked about:

    - What are the critical types of product usage data that CS teams should focus on?

    - How can CS teams utilize product usage data to drive additional revenue?

    - How do you measure the return on investment (ROI) of your CS initiatives using product usage data?

    - What tools and technologies do you recommend for integrating and analyzing product usage data to ensure the insights are both reliable and actionable?

    These are some of the many questions we address with Stijn. Please tune in to learn more about how your CS team can leverage your product usage data to accelerate upsells.
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